USA Services Associate at Sam's Club in Dallas, Texas

Job Description:

What you'll do at




Position Summary...




What you'll do...



Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.


Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.


Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; making efforts to meet membership goals; and promoting the value of Sam's Club products and services.


Provides excellent member service by ensuring a seamless front-end experience; acknowledging the member and identifying their needs; assisting with purchasing decisions; locating merchandise; resolving issues and concerns; promoting the Company's products and services; providing guidance and support related to member self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types; and assisting members with transactions utilizing registers or self checkout area.


Ensures club pick up orders are filled efficiently, completely and on time; contacting members to notify when pickup time is delayed or inform members when products are unavailable (for example, out of stock); offering members product alternative options when needed; ensuring high quality products are selected and packaged appropriately; ensuring items are dispensed quickly when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.


Follows Accounting Office procedures by preparing daily deposits; preparing and overseeing Cash Fund Transfers (CFTs); investigating overages and shortages in cash register drawers and/or Accounting Office; and maintaining confidentiality and integrity of financial and personal information.


Follows Company policies and procedures and applicable federal, state, and local laws for Liquor and Tobacco sales by securing merchandise; maintaining signage; verifying member identification; and completing and maintaining paperwork, forms, and required documentation.


Maintains the Front-End in accordance with Company policies and procedures by greeting members; properly handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; maintaining availability of and organizing carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment properly and safely; and maintaining parking lot cleanliness.


Accounting: Follows financial guidelines and related laws and regulations when reconciling, tracking, and reporting financial transactions. Advises others on accounting practices and principles when asked to do so. Records and reconciles financial data, tracks register audits and chargebacks, and secures accounting files in a timely manner. Reports security risks, incorrect or inefficient processes, and potentially improper accounting practices.


Front-End: Follows proper procedures to prevent shrink when monitoring, cleaning, and stocking the Front-End area. Keeps the Front-End area clean, monitors loss controls, and helps Members find, purchase, and load items in a timely manner. Reports complaints, shrink issues, and problems with Front-End products, services, and work areas. Uses Front-End equipment and stocks supplies in correct ways.


Membership: Provides accurate information to Members on membership enrollment, benefits, and services. Processes membership and credit accounts and completes Member orders in a timely manner. Reports complaints and problems with membership services and work areas. Uses membership equipment and stocks membership supplies in safe and correct ways. Seeks out and obtains new leads and membership sales from business Prospects and existing Members.


Technology: Proactively identifies Customers who need help, actively engages them, and assists them with Technology services and items. Models and helps others with technology services. Identifies shrink opportunities and problems with products, services and work areas, and takes steps to fix the problem. Properly maintains equipment and ensures products are organized and stocked in correct ways, and promptly fixes any problems.


Leadership Expectations


Respect for the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform; helps to attract the best, diverse talent.


Respect for the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.


Respect for the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.


Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us


Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.


Service to the Customer/Member: Delivers results while putting the customer first.


Service to the Customer/Member: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.


Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.


Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!


-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $24.00*


*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.




Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


6 months customer service experience




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.




Primary Location...

2218 Greenville, Ave, Dallas, TX 75206-7122, United States of America



About Sam's Club



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.


Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.


Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Free Membership and discounts in fresh produce
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Paid education assistance with college degrees through our Live Better U program
• Parental Leave
• Pay during military service
• Paid time off - to include vacation, sick leave and parental leave
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



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