Senior Analyst, Treasury at Sonesta Hotels International Corporation in Orlando, Florida

Job Description:

Job Description Summary

The Senior Analyst, Treasury, builds and manages the foundational systems, financial products, and fraud detection and prevention services that provide customers with a secure, seamless, and rewarding payment experience. This role will partner with multiple internal and external organizations to provide robust selection of gifting, paying, and financing options, to securely process $2B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.

Job Description

Principal responsibilities include

Managing internal team member access to credit card processor payments, merchant and chargeback portals, for individual hotel locations and multi-site corporate accounts

• Ensuring access level is appropriately granted based on job function


• Ensuring team member terminations are properly actioned to remove access


• Support any training for new credit card processor reporting and interface platform to hotel teams


• Ensuring that the master list of all merchant identification numbers is continuously up to date


• Working with internal team members and credit card processors on closing inactive accounts


• Supporting treasury department in setup of new MID

Day-to-day 4-way card settlement reconciliations for managed hotel portfolio

• Effectively use automations built to identify day-to-day variances on approximately 250+ merchant ID accounts daily, updating and enhancing automations as needed over time


• Researching daily identified variances to resolution, with any unresolved items being escalated and reported out to AR team & hotel management within 5 business days


• Maintain adequate reconciliation documentation for 3rd party external auditors to properly trace reservation to cash for all relevant card payments


• Supporting communications on operational best practices to reduce reconciliation variances


• Sharing reconciliation best practices with full-service managed portfolio internal team members that have card settlement reconciliation duties

Credit Card Chargeback Management

• Work with 3rd party team to assist with responding to complex chargebacks


• Meet with 3rd party team to discuss the results from previous months


• Work with internal team to discuss chargeback trends and work on resolving most common issues


• Frequently review chargeback tools to ensure utilization to the highest extent

Reporting and audit requests to internal and external stakeholder in various payment related areas, including but not limited to:

• Credit card processing costs/ fees


• Co-branded credit card performance and statistics


• Credit card processor internal and external support tickets


• Fraud activities/ chargeback data


• Settlement statistics


• Gift card metrics/ activities


• Other ad hoc payment-related duties as assigned

Payment Vendor Collaboration

• Continued discussions with vendors to maintain relationships


• Utilizing teams to obtain data for reports

Travel (if needed)

• 10-15% Travel corporate offices and/or properties


• Attend relevant training and conferences pertaining to Hospitality credit card processing

Other

• Assist in any treasury functions as needed

Key Competencies Required

Technical:

• Strong Excel skills


• Strong analytical skills


• Strong knowledge of banking and payment platforms and reporting


• Strong organizational & presentation skills

Behavioral (Do the Right Thing)

• Model expected behavior


• Focus on an excellent customer experience


• Treat each other with respect


• Team commitment


• Be authentic and real


• Communicate openly, honestly and clearly

Behavioral (Go Beyond)

• Exceed expectations


• Hold yourself and others accountable


• Continuously improve


• Dig deeper and find ways to succeed


• Be innovative when problem solving

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency.

• 2+ years' experience in credit card reconciliations for an enterprise level multi-business unit portfolio, preferably in hospitality or retail


• A solid understanding of automation technologies and their intersection with reducing manual reconciliation work


• A solid understanding of financial services/payments technology and platforms


• Strong problem-solving skills and comfort getting deep into the data; experience providing data-driven insights


• Comfort in drawing conclusions from data and making recommendations based on imperfect information; High proficiency in Excel, SQL, or other analytical tools preferred


• Effective verbal and written communication skills with the ability to leverage data from a multitude of sources to support telling a compelling story


• "Get stuff done" attitude - willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done


• A desire to effect change and an openness to innovation within a highly collaborative team environment

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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