Helpdesk Support Specialist at Kforce Inc in Merrimack, New Hampshire

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Helpdesk Support Specialist in Merrimack, NH.

Key Tasks:

• Support Asset Management and/or Investment Management Technology platforms and users


• Driving major incidents involving multi-functional teams; Develop communications to keep the business and technology teams informed; Participates in root cause identification and problem management discussions


• Systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services


• Supporting databases, applications, and infrastructure in an AWS Cloud environment


• Writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS CloudWatch


• Work with reporting tools like Tableau or PowerBI

REQUIREMENTS:

• Bachelor's degree preferred in Computer Science, Information Systems, or related subject area


• Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred


• Outstanding interpersonal skills - both written and verbal; Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time)


• Experience driving major incidents involving multi-functional teams


• Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services


• Experience supporting databases, applications, and infrastructure in an AWS Cloud environment


• Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS CloudWatch


• Good understanding and working knowledge of ITIL framework and ITSM practices


• Experience with reporting tools like Tableau or PowerBI


• Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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