Employee Relations Specialist, Old Navy - East (Remote) at Old Navy in San Francisco, California

Job Description:

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

The Employee Relations Specialist role for Old Navy provides additional resources and support to the Employee Relations (ER) service model. This role is responsible to conduct ER investigations in a manner that positively impacts employee experience and engagement and upholds company culture.


This role will partner directly with the Sr. Manager, Employee Relations in the investigations process to develop the investigation plan, conduct high-risk or high-visibility investigations, recommend solutions, and determine appropriate outcome(s).


This role will take guidance/direction from the Sr. Manager, Employee Relations. It This is an individual contributor role expected to display strong leadership and interpersonal skills, given the expectation to partner, influence, and communicate with Employee Relations and across all levels of Old Navy business partners and Human Resources.

What You'll Do

• Conduct high-risk and complex investigations and work to resolve ER claims quickly and thoroughly for Old Navy Field client group


• Assess investigation findings and recommend solutions and remediation steps that positively impact brand health and culture


• Partner with business partners and Human Resources about consistent application of Gap Inc. and Old Navy policies and procedures, including Open Door, as well as Employee Relations and Engagement philosophies and perspectives


• Provide coaching to business partners on employee-related matters to elevate the employee experience and help ensure consistency across business units to mitigate company risk

Who You Are

• Minimum of 3-5 years' experience in Human Resources; Employee Relations experience preferred


• Strong expertise in US employment law to identify potential legal risks


• Demonstrated proficiency in conducting complex internal investigations, including identifying key parties, allegations, witnesses, note-taking, identifying findingsisks and strong reporting and presentation skills


• Flexible and adaptable; able to work under pressure and prioritize/handle multiple highly sensitive issues


• Excellent relationship building skills and the ability to effectively communicate with all levels of the organization (both verbally and in writing)


• Demonstrated excellence in influencing skills, as well as conflict resolution


• Strong leadership skills, including composure and command presence


• High professional standards regarding customer service, confidentiality, and integrity

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $73,400 - $105,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.



US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.