Posted in Architecture 11 days ago.
Type: Full-Time
Primary Duty:
Resolve production problems and user calls. Logically diagnose and solve software and hardware problems in a Microsoft environment. Provide operation and technical support for business applications. Provide system development for projects such as new reports or systems enhancements.
Essential Functions:
Responds to production problems or user calls. Determines cause of problem and resolves problem or obtains necessary help in resolving problem. Instructs users or operations in solution.
Minimum Education/Experience/Physical Functions:
Requires programming knowledge typically acquired by a college degree in computer science, information services, or a related field or equivalent experience. Additional knowledge required includes a basic knowledge of a business functional area(s) and its supporting applications systems, technical platform capabilities, planning and conducting user interviews, data analysis, structural systems design methodology, and the principles of systems design, on-line design and database design. Manufacturing operations knowledge and experience a strong bonus. Must be able to communicate effectively with individuals at all levels in the organization. Strong interpersonal skills required as this is service oriented position.
Decision-Making/Supervisory:
Receives general review of functional specifications and task priorities from a project leader or supervisor. Receives detailed review of program specifications.
May provide guidance or instruction to other employees in demonstrating how to perform tasks or resolve problems.
Problems encountered include finding and correcting operational errors, determining how to design a systems enhancement and testing programs and systems.
Works with user staff, project leaders and supervisors and other technical staff to determine functional requirements for programs, systems enhancements or to resolve operational problems. Participates in team interaction.
Scope:
Actively participate in the full development and support cycles of an Applications System ensuring business objectives of a project or application are satisfied.
Core Competencies:
Adaptability, Building Partnerships, Communication, Continuous Learning, Customer Orientation, Decision Making, Initiating Action, Planning and Organizing, Technical/ Professional Knowledge and Skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Information Technology
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