Inside Strategic Account Specialist at EIS Legacy in Atlanta, Georgia

Job Description:

EIS Legacy, LLC

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


About Us

EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and a manufacturer of components and finished products for use in Electric Vehicles, Medical, Alternative Energy and many other markets.

Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsets so that together we can be stronger than the sum of our parts. Join EIS & Help Us Run the World At EIS our employees are the heart of our company. We are dedicated to investing in our people and it’s instilled in our company values. With our comprehensive employee benefit program, we make sure that you, your families, and our communities are a top priority. As an employee with EIS, you will receive: An opportunity to be your best self!

• Thorough, cost effective mental, physical, and medical benefits for you and your family.
• A 401(k)-retirement plan and company match that allows pre-tax, Roth, and after-tax contributions.
• Flexible Scheduling, hybrid work opportunities, and Paid Time Off beginning your first year.
• 8 paid holidays including a floating holiday to accommodate our employee’s diverse celebrations.
• A bonus program available to every company employee.

An opportunity to grow your career!

• A culture of learning that provides our employees with internal growth and training opportunities.
• Personalized short-term and long-term career goals.
• Tuition reimbursement for degree-seeking individuals.

An opportunity to create a more sustainable future!

• An Environmental, Social, and Governance Committee dedicated to creating a more sustainable future through our policies, products, and services.
• A dedication to ongoing effort to ensure an inclusive working environment, eliminating systematic inequalities, and supporting overall workplace culture.
• Participation in the Annual Employee Engagement Survey with an opportunity to use your voice to drive company culture.

Job Description The Inside Strategic Account Specialist (STAS) is responsible for providing the Market Development Managers (MDM) team with customer support and is the liaison between the customer and the internal stakeholders including Supply Chain, Engineering and Manufacturing. The STAS is responsible for maintaining product and market knowledge to offer and provide solutions and additional sales to their account base. This position must be able to proficiently perform all customer service duties and responsibilities associated with their varied customers. This is a salaried, bonus-eligible position. Responsibilities

• Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and/or share information with supervisor and/or manager for uncommon requests.
• Responsible for assisting driving sales across varied accounts, product lines, and markets.
• Identify, qualify, organize, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue growth opportunities
• Serves as a Subject Matter Expert (SME) for Customer Service Representatives.
• Probe, develop, and close all related product sales inquiries/leads with existing customers within Developmental Markets customers.

• Assist with all account inquiries as directed by MDM Market Development Managers or supervisor.
• Process customer documentation/requests such as purchase orders, request for quotes, and other standard account maintenance documents to assure timely and effective communication back to the customer.
• Must be adept at using Customer Portal and SAP to align demand and supply as needed by the customer.

• Act as a liaison between customers, Market Development Managers, Engineering, Manufacturing, Supply Chain, Quality and Cost Estimators and leading the customer-initiated activities to commercialization.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoots equipment issues with assistance from the Help Desk team.
• Coordinate and collaborate with regionally aligned field sales team to drive incremental RMS revenue and achieve target sales goals.
• Generates reports from SAP and other approved tools and software as directed by Supervisor and/or Manager.
• Submits weekly reports as directed by Manager.
• Ability to maintain regular attendance and punctuality as scheduled. Notifies Supervisor and/or Manager if unable to adhere to daily schedule.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows-through as promised; and being proactive in identifying member concerns, or problems.
• Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in ADP daily and adheres to EIS’s overtime policy and procedures for requesting PTO or changes in schedule.
• Attends and participates in required training sessions and staff meetings as scheduled and assigned.
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
• Accepts new assignments willingly to meet business needs.
• Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.

Qualifications

• High School Diploma (GED) required
• Associate or bachelor’s Degree in related discipline desired and may substitute for the experience requirement.
• Bearing knowledge preferred.
• SAP knowledge preferred.
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
• Must have at least 2 years of proven sales and support experience.
• Ability to effectively use computer software and technology as required by the member facility including a Customer Relationship Management (CRM) system.
• Effective verbal and written communication skills.
• Ability to learn new equipment and required processes in a fast-paced environment
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
• Must be able to multi-task effectively

TBD#FL

PI256863979

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