Enabling Operations Business Liaison at QTC Management, Inc. in San Antonio, Texas

Job Description:

Are you someone with strong communication and organization skills with a focus on delivering high quality customer care? If so, we would love to hear from you! 

 

Who is Leidos QTC Health Services? 

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information 

 

What part would you play in this role?

The Enabling Operations Business Liaison is the prime lead to a line of business working closely with key leaders in identifying value and connection within Enabling Operations as defined from the customer’s perspective and leading the effort to align activities and resources around value creation and support to the LOB. The business liaison will play a key role within the Enabling Operations organization in developing and maintaining optimal relationships with operating partners and cross functional teams including IT, Finance, and Business Development. This person will be the trusted advisor across many organizations to promote collaboration on projects and coordinate activities by functioning as the official point of contact. The business liaison will streamline communications between multiple organizations in situations where it's necessary for them to work together.  This individual will help handle communications, conflict resolution, and incident response to drive efficiencies, and streamline operations.  The ENO Business Liaison will attend program meetings, maintain communication records, identify and solve communication issues and develop healthy professional relationships.

 

Essential Duties and Responsibilities:

• Cultivate strong relationships with key LOB leaders and team working closely to understand current and long term initiatives and bringing the right support and direction back to ENO for execution.


• Utilizing a consultative approach and data analysis to create value, identify opportunities and implement solution


• Collaborate with lines of business representatives and leaders to support important strategic initiatives or service


• Ensuring effective communication by linking enabling operations and Enabling Operations for process and workflow improvements


• Partners with LOB leaders and team to facilitate support of initiatives from the ENO teams to drive improvements.


• Aids in communicating changes and needs related to LOB’s back through ENO for quick adjustments and support


• Responsible for managing projects and resolving obstacles to streamline operations.


• Address questions and concerns from stakeholders and ensure appropriate team members are engaged in solution development.


• Establish and monitor value stream metrics for value stream health and to identify opportunities for improvement


• Partner with data teams to develop reports and other written correspondence to keep program leadership and customer informed in partnership with Enabling Operations leadership


• Will prepare and deliver verbal communications, such as face-to-face meeting participation, and written communications, including building reports and providing meeting updates, to colleagues, operations, and the external customer.


• Will serve as mediators, so their duties also include negotiating with others, developing and fostering relationships, getting people to understand others' points of view, and understanding the Enabling Operations business and how it supports and impacts program operations.


• Manage relationships and coordinate work between different teams and locations throughout the value stream

 

Competencies: 

• Demonstrated ability to coordinate cross-functional work teams toward task completion


• Demonstrated effective leadership and analytical skills


• Ability to build, foster and maintain positive professional relationships


• Experience facilitating meetings and ensuring cooperation among people, across organizations


• Experience identifying problems and communications among these groups;


• Must be self-motivated and have strong leadership skills capable of promptly and effectively monitoring, coordinating and communicating strategic objectives. Must be an excellent communicator and have strong negotiation skills in order to go between different entities.


• Must have experience developing a plan of action to drive improvements and efficiencies.


• Must have strong business acumen and executive presence to provide updates to key leaders.


• Must be extremely detailed oriented and organized to relay information between multiple teams.


• Experience building strong relationships in order to deliver high-quality customer service

 

Education and/or Experience: (includes certificate & licenses)

• Bachelor's degree in Business Administration, Communication, or a related field.


• Minimum 7 years of relevant experience


• Proven experience in a liaison or related role, preferably in a corporate or organizational setting.


• Strong knowledge of project management principles and practices.


• Proficiency in MS Office Suite and other relevant software applications.


• Strong understanding of industry-specific regulations, policies, and procedures.


• Excellent interpersonal skills and the ability to work effectively with individuals at all levels within an organization.


• Professional demeanor, discretion, and the ability to maintain confidentiality when required.


• Strong problem-solving and decision-making abilities.

 

Pay and Benefits:

Pay Range: $112,000.00 - $137,000.00 plus annual bonus eligibility

 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

 

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

 

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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