Shift Manager at Mars, Incorporated in Columbus, Ohio

Job Description:

Job Description:

Shift Manager
Needs to be available to work any shift

The Shift Manager is an operations people leader who efficiently improves Human Safety, Quality, and Conversion Costs while Engaging and Developing talent. The Shift Manager is responsible for the 8 / 12 hour shift performance of a Line or Area that exists within a larger Production organization and has accountability for the business results and capability of this shift within the larger food manufacturing organization. A shift manager is directly responsible for approximately $3 million in Manufacturing Conversion Costs and approximately $100 million in GSV. This manager of people is responsible for delivering operational targets and leading an engaged team of shift-based associates. The Shift Manager owns the Safety and Quality cultures on their shift and have responsibility for delivering on Customer Service targets, own the performance management and development of the associates on their shift, and are responsible for building an effective team and coordinating communications within the production lines. This role leads the 8/12 hour Triad and is responsible for Mars Supply Excellence (MSE) program adherence. The Shift Manager has a thorough technical understanding of MSE (TPM), the daily management systems (FMOS) and process controls for their lines.

What would be your key responsibilities?

• Conversion - Manage the efforts of operating teams across the Production Segment in the efficient conversion of materials into quality products in a safe, secure and sanitary manner within the product design specifications and budgets.


• Change Agent - Recommend and implement changes in methods, equipment, systems and organization, as needed, to assure that the objectives of the line/area are met, and give input and recommendations for such changes by using a Continuous Improvement mindset.


• Mars Supply Excellence (MSE) -Leads teams through Autonomous Maintenance (AM) Steps 1 - 3 to support the implementation of Autonomous Work Teams (AWTs) across shift; Lead key connection points and own shift summery data collection validity.


• Understands losses in their area and prioritizes resources to reduce them.


• Coaching - Coach Leads and Associates in order to build their functional and leadership capabilities and to drive accountability in Safety, Quality and Food Safety, Autonomous Maintenance, and team engagement.


• Line/Area Operations - Support and guide Production Leads in coordinating materials, staffing and resources to support line operation and changeovers.


• Associate Advocacy - Proactively manage associate relations issues in the hiring, training, retraining, development and motivation of front-line Operations associates.


• Engagement - Drive Associate engagement through a foundation of HPC teamwork and individual accountability.


• Food Safety and Product Quality - Ensure the ongoing production of safe and defect free products consistent with the principles of Mars. HACCP proficiency is required; this manager owns ongoing training and championing of quality goals and improvements at the area level across shifts.


• Associate Safety -Analyzes risk and identifies countermeasures to address; drives a relentless focus on safety among team.


• Goal Measurement - Follow FMOS process to continually identify top 3 losses. Work cross functionally with the 8 hour Triad to eliminate these losses.


• Troubleshooting - Manage/guide the technical area coverage resources for the troubleshooting and repair of process/packaging equipment problems, with the objective of effectively utilizing these resources to achieve desired performance levels.


• Escalations - Proactively identify risks and opportunities and prioritize and assign resources against escalated issues. Serve as the point of escalation for Shift-Based issues that require next level resourcing to mitigate.


• Communications - Ensure that open, proactive, and effective communications are established and that opportunities to broaden the scope and responsibility of Operations teams/associates are undertaken. The Shift Manager is a key resource to deliver regular business performance updates.


• Associate Performance and Development - With the support and participation of the Value Stream Manager, evaluate primarily exempt associate performance. In conjunction with associates' career goals, create development plans to challenge their potential.

What are we looking for?

• An undergraduate degree is preferred, preferably in one of the Engineering, basic sciences or business-related disciplines.


• At least three (3) years of direct people leadership experience.


• Five (5) plus years business experience working in a Continuous Improvement manufacturing environment.


• Working knowledge of Good Manufacturing Practices (GMP).


• Thorough technical knowledge of process, equipment, controls and products or ability to develop such knowledge.


• Ability to convey communications clearly and concisely.


• Ability to effectively deploy training strategies and to directly train others.


• Understanding of major functions within the plant and the ability to work directly with all levels and functions.


• Proficiency in Microsoft Office Software (Word, Excel, etc.), Internet software, email.


• Ability to succeed in an ambiguous environment.


• Functional knowledge and understanding of HACCP concepts.


• Experience in plant sanitation practices and procedures.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.


• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.