Manager, Security and Safety at Fidelity & Guaranty Life Business Services in Des Moines, Iowa

Job Description:

Job Summary


The Manager, Security and Safety will oversee physical security & safety operations for all F&G workplaces. They will develop and implement effective security strategies and policies, manage front desk operations, and oversee incident response activities. This position requires a high level of customer service, critical thinking, and attention to detail.

This position will report to the Director, Workplace services and will be based out of the Des Moines, Iowa office.


Duties and Responsibilities

• Develop, implement, and maintain safety protocols, including emergency, security and safety procedures and/or policies.
• Develop, implement and facilitate security and safety trainings for employees, as needed.
• Oversee and conduct security analyses and perform routine audits to ensure compliance with security policies & procedures.
• Lead day-to-day security operations, including physical security, access control, and alarm monitoring.
• Manage employee, vendor, and guest security access including visitor portals and related security badge provisioning.
• Own and manage front desk operations at the headquarters' office including greeting employees, vendors and guests.
• Organize and take predetermined actions for work-related accidents, fire, and illness, including administering First Aid/CPR in emergencies.
• Manage and oversee security incident response activities.
• Assist Workplace Services team when needed to support other departments on-site special events and functions.
• Collaborate with internal business partners (Risk, Compliance, etc.) for policies and/or procedures and partner directly with F&G office support staff to ensure site compliance.
• Participate in the development of the Security & Safety strategy in alignment with F&G strategic objectives.

Experience and Education Requirements

• Bachelor's degree in facility management, construction, real estate, criminal justice, or other related field. A combination of education and experience may be considered in lieu of a degree.
• Minimum of 7 years of experience in facility management, corporate real estate, corporate physical security, or related experience.
• Minimum of 1 year in a managerial/supervisory role, preferred.

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills, with the ability to identify potential risks and develop effective mitigation strategies.
• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.
• Knowledge of standard methods, practices, tools, and equipment used in security profession.
• Knowledge of OSHA and safety rules.
• Incident, emergency response and crisis management skills.
• Comfortable in corporate and executive settings.
• Ability to identify and adapt quickly to emerging situations.
• Proficiency in Microsoft Office, including the use of spreadsheets.
• Ability to learn specific internal software used to perform the role.
• Self-starter with the ability to work both independently and as part of a team.
• Strong interpersonal communication skills, both verbal and written, with the ability to clearly articulate information to stakeholders.
• Strong customer service skills with the ability to establish credibility, respect, and trust from other staff as well as external vendors.
• Demonstrates ability to remain calm, professional, helpful, and courteous when faced with repeated interruptions/demands and difficult people/situations.
• Strong work prioritization and planning skills.

Other Requirements

• Perform other functions, duties and projects, as assigned.
• Regular and punctual attendance.
• Must be able to lift heavy objects up to 50 lbs.
• First Aid/CPR/AED certification required.
• This role is 100% based out of the Des Moines office. Occasional remote work may be permitted based on workload and/or other ad-hoc situations that support it, with manager approval.
• Desired in-office schedule is Monday - Thursday, 8:00 AM - 4:30 PM and Friday, 8:00 AM - 2:00 PM.
• Some travel required (less than 20%).

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Additional Information

Work Environments


F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers


About F&G


Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 - 2023


2Des Moines Register Top Workplaces 2018 - 2022



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