AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management team in providing technical support and customer service.
Job Duties/Responsibilities:
Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Works independently, receives minimal guidance
Acts as a resource for colleagues with less experience
Has knowledge of best practices and how own area integrates with others
Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains complex concepts
Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. - 6:00 p.m.
Required Clearance
TSSCI with poly (tssci) (#polygraph)
Required Qualifications:
Requires conceptual and practical expertise in own area and general knowledge of related areas
Ability to act as a resource for other team members; may lead projects with limited risks and resource requirements
BA/BS and 10 years of experiences, or a combination of education and work experience equivalent to 13 years
Our enterprise IT support officer's earn between $79,300 - $194,135. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40
Time Type: Regular
Location: Herndon, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.