Mazor Clinical Consultant- Raleigh, NC at Medtronic in Raleigh, North Carolina

Job Description:

We anticipate the application window for this opening will close on - 5 Jan 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, the Clinical Consultant II, Mazor provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a field-based role.

Responsibilities may include the following and other duties may be assigned:

SALES SUPPORT:

• Works and collaborates with regional robotics teams, Spinal Sales, and neurosurgery teams to identify prospective new users for Robotics and applicable technology-enabled procedures- growing technology adoption and increasing utilization.


• Attends and participates in sales meetings, training programs, conventions, and trade shows as directed.


• Submits reports and provides information as directed.


• Cooperates with all personnel on the execution of Company programs.


• Supports more complex, new image-guided products and applications to physicians and hospital staff.


• Works as a in conjunction with the Mazor Area Manager to prioritize customer technical support and service expectation goals.


• Provides input on new product development based on in-field experience.


• Is responsible for documentation at new or existing installations.

TECHNICAL SUPPORT:

• Coordinates, supports, and collaborates with Robotics Area Managers and other Surgical Synergy team members for on-site installations with our customers.


• Represents Medtronic during technology-enabled procedures to provide technical assistance.


• Maintains system hardware and software to maximize system performance.

CUSTOMER SUPPORT:

• Acts as the primary Medtronic customer liaison for clinical case support and utilization.


• Provides timely information to the regional team regarding customer concerns, issues and market opportunities.


• Provides service to customers per their individual needs.


• Maintains familiarity with status of calls and issues at customer sites.


• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.

EDUCATIONAL SUPPORT:

• Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.


• Provides a clinical resource for surgeons, clinicians and others being trained.


• Updates customers on tips, shortcuts and suggestions, as appropriate.


• Participates in in-house sponsored customer training at designated sites for both internal and external partners.


• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).


• Continually trains members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

MISCELLANEOUS:

• Adheres to company policies and conduct all business in an ethical manner.

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader -that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic click here .

Qualifications - External
Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or


• An Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or


• A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.

Nice to Have:

• RT and/or MRI certification


• Prior experience with Image Guided Systems


• Prior experience with MRI


• Operating room experience

Additional Job Requirements:

• While performing the duties of this job, the employee is regularly required to be independently mobile


• Required to interact with a computer for extended periods of time, and communicate with peers and co-workers


• Regularly required to talk or hear


• Occasionally required to sit and reach with hands and arms


• Regularly required to stand; walk and use hands to finger, handle, or feel objects, tools, or controls


• Must frequently lift and/or move up to 50 pounds


• Specific vision abilities required by this job involve normal vision


• Ability to travel

Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Business Description:

Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.

CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.

This role will support our Spinal Surgical Robotics platforms.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$60,000.00 - $90,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 9 here.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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