Customer Coordinator - Leads Across America at DH Pace Company, Inc. in St. Louis, Missouri

Job Description:

Overhead Door Company of St. Louis™, a DH Pace Company, Inc. aspires to hire a Customer Coordinator to join our Leads Across America Team in St. Louis, MO! The ideal candidate will be expected to represent the company in a professional manner by acting as a liaison between the customer and the company. The candidate should have a strong ability to multi-task and work efficiently in a fast-paced work environment, be a fast learner with exceptional organizational skills, and excellent attendance. Job seekers with experience in customer service and other administrative positions such as an administrative assistant and receptionist will excel in this position.

Job Responsibilities: 

• Promote in-home consultations for the sale of residential products.


• Gather information from the customer to ensure accuracy for our sales consultants.


• Represent the company in a professional manner with good customer service and verbal communication skills.


• Maintain and promote a positive attitude toward customers.


• Possess strong assessment and problem-solving skills relative to resolving customer related issues.


• Provide suggestions for improving operations, efficiency, and service to both internal and external customers.


• Assist in establishing work procedures and processes that support the Company and departmental standards, procedures, and strategic directives.


• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service.


• Other responsibilities as assigned.

Job Requirements:

• Have a high school diploma or equivalent experience.


• Good working knowledge of Microsoft Office Word, Excel, and Outlook.


• Good phone etiquette.


• An outgoing personality.


• Excellent organization skills, including time management and working with multiple schedules across different time zones.


• Experience in customer service and administrative positions preferred.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

 Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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