Sr. Operations Manager at Medline Industries, Inc. in Uxbridge, Massachusetts

Job Description:

Job Summary

Oversee and manage resources and efficient processes for a large-complex distribution center operation.

Job Description

• Responsible for the day-to-day operation to include, but not limited to, receiving, storing, picking, packing, and loading of all customer orders. Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current. Lead and measure all daily processes to ensure order fulfillment and production are completed with excellence on a daily basis.




• Support local sales representatives and sales leadership to deliver outstanding customer service. Support current business by providing timely responses to service failures and customer concerns. Support the Sr. Director of Operations with resolving customer complaints as registered through the OSI process.




• Support all human resource processes at local facility. This includes helping to source and staff all positions, support the performance management process, administer compensation when necessary, and training and development. Create a culture that promotes positive employee relations. Exposure to confidential information and salary information for respective warehouse managers, supervisors, leads and hourly employees.




• Ensure safe practices are in place for the workforce and adhered to: including but not limited to, safety meetings, housekeeping, record keeping, and compliance with all local, state, and federal OSHA regulations.




• Manage exempt and non-exempt employee population to achieve company goals and maintain compliance with applicable policies, procedures and expectations.




• Responsible for the financial aspect of the Distribution Center Operations by controlling expenses and preserving assets.




• Effective communicator in both group and individual settings. Effective writing skills. Demonstrated ability to model effective leadership. Excellent presentation skills




• Extremely high sense of urgency. Capable of handling multiple priorities and extensive time demands. High level of personal integrity.




• Effectively navigates through complex situations, both internal and external, that may require multiple decision makers. Demonstrated experience in customer relations and the ability to lead work environments that embrace the principles of positive employee relations.

Management responsibilities:

• Typically manages through multiple Managers and/or Supervisors




• Oversee major projects/programs/outcomes




• Budget responsibility




• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies




• Provide general guidelines and parameters for staff functioning




• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Minimum Job Requirements:

Education & Work Experience

• Bachelor’s Degree and at least 5 years management experience with demonstrated abilities leading and developing subordinates and engaging/supporting warehouse team members OR High School diploma or equivalent and at least 7 years management experience with demonstrated abilities leading and developing subordinates and engaging/supporting warehouse team members.

Preferred Job Requirements:

Work Experience

• Experience in a large distribution center environment is preferred.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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