Protection Care Specialist (ICE Transport) at MVM, Inc. in San Antonio, Texas

Job Description:

Title: Protection Care Specialis

Location: San Antonio, TX

Schedule: This position is mission critical and essential to the ongoing operations and requires you to be available a minimum of 4 consecutive days per week to include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Child & Family Protection Specialist (CFPCS) and Transport Specialist (TS) provides secure and humane treatment and service to Unaccompanied Children (UC) and/or families, while accompanying them on domestic or international flights and/or via ground transportation to facilities all over the country.  During these trips, TS use their language skills to communicate in a way that is culturally sensitive, while fostering a safe and comfortable environment. 

The TS follows and complies with Standard Operating Procedures in accordance with contract requirements; secures UC and/or families personal property, to include any medication, if needed.  The TS is responsible for providing an orientation to the UC and/or families, maintains constant line of sight and sound, and sets behavioral expectations.  The TS reports on trip progress and enters each milestone at the beginning of each trip, enroute during the trip and at the end of each trip.  

Essential Functions and Responsibilities:

• Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and federal government customer’s established policies and Standard Operating Procedures. 




• Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.




• Reviews the documentation to ensure it contains all information needed for travel. 




• Completes, verifies, and provides required documentation to approved parties.  




• Must be able to deescalate, in both controlled and uncontrolled situations, with uncooperative individuals.




• Provides approved clothing, hygiene supplies, meals, snacks, and drinks for the minors and/or families for the duration of the transport.  




• Completes applicable inspections, to include vehicle safety and security inspections.




• May conduct Department of Transportation (DOT) inspections, depending on the program.




• Ensures the safety of all passengers during the transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.  




• Ensures that a car seat and/or booster seat is properly installed prior to a minor entering the vehicle.  




• Must maintain “line of sight and sound” supervision of each minor and/or families during transport.




• Logs transportation details in MVM’s proprietary system, such as medication, meals, communication, delays, etc.  in milestones at the beginning, during and end of transport.




• Reports into the Command Center/Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route. 




• Records medication for minors in milestones, if applicable, to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities.




• Must report all emergency situations following company’s SOP and processes.




• Performs visual verification of minors and/or families and matches them to documents provided to confirm identity of traveling minors and families.




• Capable of performing program-specific duties involving the use of force and restraints, as per SOP guidelines.  




• Maintains close communication with Command Center/Shared Services, and Site leadership during travel.




• Stand or walk on various surfaces for extended periods of time.




• Frequently lift/carry luggage or other items overhead weighing up to 40 lbs.




• Drive a 15-passenger van (also known as a commercial motor vehicle).




• Meet and maintain DOT requirements, qualifications, and program compliance.




• Travel frequently (domestic flights and via ground transportation, international travel) and be flexible to work holidays, overnight, weekends and multiple shifts to support a 24/7 operation.

Minimum Qualifications & Skills:

• Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).




• Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).




• Must be bilingual; must be able to speak, read and write in English, read, and speak Spanish.




• Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients. Ability to take technical direction and feedback from various sources.




• Committed to providing outstanding customer service and representation of MVM in a professional manner.




• Available for domestic and international travel. 




• Ability to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use. 




• Ability to obtain and maintain a DOT Medical Exam Certification if required by the program. 




• Work a flexible schedule, including nights, weekends, and graveyard shifts. 




• Demonstrated computer skills including Microsoft Office Suite (Word and Excel).




• Possess a valid and current driver’s license with safe driving record. 




• Must meet the insurance requirements and be able to be insured on vehicle and car rentals.




• Experience using tablets and smart phone technology.




• Ability to deliver the highest quality of work under extreme pressure.




• Problem-solving skills.




• Must show proof of US passport book or be in the process of obtaining one

Preferred Qualifications & Skills: 

• Inventory and surveillance software experience preferred. 

Work Schedule:

• This position is mission critical and essential to the ongoing operations and requires you to be available a minimum of 4 consecutive days per week to include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day operation.

Clearance:

• Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements:

• Must be a U.S. Citizen




• Ability to obtain/maintain a Security Clearance




• Favorable credit Check.




• Successfully pass a background investigation, drug screen. 




• Must pass or present specific requirements (i.e., DOT exam, vaccinations, CPR, flu shot).

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility:  Must have mobility to attend meetings with other managers and employees.




• Climbing/Stooping/Kneeling:  0% - 10% of the time.




• Lifting/Pulling/Pushing:  0% - 10% of the time, must be able to lift up to 40 lbs. 




• Fine Motor Skills/Dexterity:  Must be able to write, type and use a telephone system 100% of the time.




• Sitting:  Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process. 

For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.