Receptionist at CASCADETERRACE in Portland, Oregon

Job Description:

Key Responsibilities:

• Greet and direct visitors, residents, and family members with a positive and professional attitude.

• Answer incoming calls, handle inquiries, and direct calls to appropriate staff or departments.

• Perform general administrative duties such as filing, data entry, and maintaining office supplies.

• Ensure all visitors sign in and follow appropriate facility protocols (e.g., visitor badges, health screening).

• Schedule appointments for residents and manage appointment reminders for medical, dental, and other healthcare-related visits.

• Assist with resident check-in/check-out processes and ensure all paperwork is completed accurately.

• Handle incoming and outgoing mail and packages in a timely manner .

• Maintain accurate resident records and confidential information in compliance with HIPAA and other privacy regulations.

• Support other departments with clerical tasks, such as coordinating meeting schedules, preparing reports, and assisting with special projects as needed.

• Provide general support to administrative and clinical staff as needed.

• Ensure the front office area is clean, organized, and welcoming at all times.

Qualifications:

• High school diploma or equivalent required; additional administrative or healthcare-related training is a plus.

• Previous receptionist or administrative experience, preferably in a healthcare or long-term care setting.

• Strong communication skills, both verbal and written.

• Ability to handle a high volume of phone calls and visitors with professionalism and patience.

• Knowledge of basic office software (Microsoft Office Suite, email, etc.).

• Excellent organizational skills with the ability to prioritize tasks effectively.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Compassionate, friendly, and customer-service oriented.

• Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.

• Bilingual (English/Spanish) is a plus but not required .

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.

• Occasional lifting of up to 25 pounds (e.g., mail, office supplies).

• Comfortable working in a healthcare environment with frequent interactions with residents, families, and staff.

Benefits:

• Competitive wage based on experience

• Health, dental, and vision insurance (Oregon Essential Healthcare Worker Trust Insurance)

• Employee Stock Program

• Paid time off and holidays

• Retirement savings plan 401(k) with company match

• Continuing education and professional development opportunities

• Employee assistance program