Account Support Specialist (Arvig Answering Solutions) at Arvig Enterprises, Inc. in Roseville, Minnesota

Job Description:

Accounts Support Specialist

$23.29 - $26.20 per hour

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficient, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open0mindedness integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

• 
  Support Clients
  
  
  
  • Be the go-to person for client questions via phone and email
  
  
  • Check in with new clients after 2, 4, and 6 weeks to make sure they're happy
  
  
  • Solve issues quickly and suggest fixes to prevent them for happening again
  
  
  
  


• 
  Set Up and Maintain Accounts
  
  
  
  • Customize accounts to fix each client's needs
  
  
  • Test accounts to make sure everything works smoothly
  
  
  • Update client accounts regularly and keep everything running smoothly
  
  
  
  


• 
  Reporting and Scheduling
  
  
  
  • Run reports to answer client questions
  
  
  • Update on-call schedules and train clients on scheduling tools
  
  
  
  


• 
  Tech Maintenance
  
  
  
  • Help troubleshoot computer or system issues
  
  
  • Assist with system updates and upgrades when needed
  
  
  
  


• 
  Jump In Where Needed
  
  
  
  • Help with calls during busy times
  
  
  • Be part of the after-hours on-call rotation
  
  
  
  

What You'll Bring

• 
  Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers


• 
  Education: High School Diploma or equivalent


• 
  Experience: 2 years in a call center of client-facing role

Skills:

• Strong communication and customer service skills


• Great at staying organized and juggling tasks


• Comfortable with Microsoft Word and Excel

Bonus Points If You Have:

• An Associate's Degree


• 3 years of client support experience

Your Schedule

Monday-Friday, 8:00AM-4:30PM, with some on-call time

Your Location

In-person - Roseville, MN

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job -we provide a foundation for a fulfilling career, supported by benefits that empower you to to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions


• Comprehensive Insurance Coverage: Protec what matters most with robust health, dental, vision, and life insurance plans for you and your family


• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success


• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth


• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals


• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Experience (NS)

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