Customer Service Associate at Great Lakes Cheese in Hiram, Ohio

Job Description:

Job Overview

The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing complex execution to customer support.

Job Responsibilities

• Develop and maintain a positive business relationship with the customer and cross-functional teams
• Serve as the primary Customer contact for sales orders, inquiries, reports, issues.
• Enter or release standard/complex PO's for base/specialty customers into to the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters.
• Resolve basic and intermediary discrepancies or customer inquiries entering returns, debits or credits
• React quickly/effectively to log, track and resolve Consumer and/or Customer complaints.
• Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs
• Maintain heightened knowledge of products, Customers, Brokers; understand Master Data.
• Maintain an elevated awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them
• Assist Sales with samples, new item forms, price forms, specs; provide overall elevated sales support and aid in decision-making process.
• All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
• All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.
• Other responsibilities as assigned by the manager.

Required Education and Experience

• Bachelor's Degree from an accredited institution and a minimum of 2 year customer service experience.
• High School Diploma or equivalent and a minimum of 7 years customer service experience will be accepted in lieu of a degree.
• Must be legally authorized to work for a company in the U.S. without sponsorship.

Preferred Education and Experience

• Bachelor's Degree in Business, Marketing, or a related field and 3+ years customer service experience.
• SAP experience.
• Excellent communication skills with varied audiences and situations both externally and internally.
• Experience with Microsoft Office and integrated systems.
• Ability to make sound, independent decisions based on functional expertise and experience.
• Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
• Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
• Emits pleasant, helpful, and professional demeanor; develops relationships easily.

Working Conditions

• Work is performed in an office setting.

• Occasional exposure to industrial operations including: temperature extremes from approximately 35°F to 100°F; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.

Great Lakes Cheese strives for continued vendor diversity. Due to this, we will not respond to solicitations from search firms from our posted positions.