IT Administrator at Planet Technology in Lexington, Massachusetts

Posted in Other 1 day ago.

Type: full-time





Job Description:

Local candidates only & No 3rd Party Recruiters

Day to day:
• Support Windows and Apple based Operating Systems
• Supplement helpdesk services by providing direct support to users, as needed for business applications
• Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolution
• Create and update technical documentation
• Remediate issues identified in monitoring alerts
• Perform failure analysis and determine corrective action plans
• Support on premise virtualization environment
• Provide cloud infrastructure support
• Manage and maintain peripheral equipment (printers, copiers, etc.) in our office locations
• Collaborate with IT Leadership and others to research, analyze and determine standards for hardware, software, and security solutions
• Work with Information Security to monitor and ensure compliance with security policies and practices
• Specify, order, stage and coordinate configuration of employee computing equipment
• Manage IT support vendor relationships and service levels
• Oversee inventory management of software and hardware components

Must haves:

* BS Computer Science or related field or a minimum five years of IT Administrator experience

* Minimum two years IT Administrator experience (plus a related degree)

* Proven experience as a desktop administrator, network administrator or similar role

* Proven experience in setting up, managing and troubleshooting Linux operating systems

* Experience administering networks (LAN, WAN) and patch management

* Knowledge of system security and data backup/recovery

* Microsoft and Apple desktop and Network certifications preferred

Nice to haves:

* Experienced with Fortinet firewalls, switches and/ or wireless access points
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