Are you ready to join a fast-paced and high-growth company where your customer service skills will truly shine? We are looking for a dynamic Customer Service Representative (CSR) to be the cornerstone of our customer interactions. In this role, you will be essential in delivering top-notch service that makes a lasting impression on our customers. Your responsibilities will include handling phone calls, addressing inquiries, processing orders, and resolving issues, all while working closely with our Shipping Department and supporting our inside & outside sales representatives.
Key Responsibilities:
Process Orders Efficiently: Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed.
Customer Interaction: Serve as the primary contact for customer inquiries and complaints. Address issues with professionalism and resolve problems effectively, ensuring a positive customer experience.
Order Management: Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately.
Collaboration: Work closely with various internal departments to ensure seamless shipment of orders and overall customer satisfaction.
Record Keeping: Maintain accurate customer records and communication logs in our ERP system to ensure consistent and high-quality service.
What We Need From You:
Experience: At least 2 years in a customer service role within a fast-paced and dynamic organization.
Skills: Exceptional communication skills, both verbal and written. Proficiency in Microsoft Office Suite.
Attributes: A positive "can-do" attitude, strong multitasking abilities, excellent time management, and meticulous attention to detail.
Mindset: Critical thinking and problem-solving abilities, with a focus on meeting and exceeding customer needs.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.