The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. This position will service the Independent Agent business of Plymouth Rock.
Essential Functions and Responsibilities
Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level.
Issue drafts to the appropriate parties.
Document the claim file as necessary.
Complete re-inspections and supplements in a timely manner and in accordance with all guidelines.
Comply with all production standards and estimating guidelines
Ensure that service, expense control and public relations are maintained at all times.
Complete reports on investigative assignments
Participate in team meetings
Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
Adhere to privacy guidelines and State Compliance Regulations
Qualifications and Education
College Degree or Comparable Industry Experience
Auto claims appraisal experience required.
Territory - Northeast New Jersey (Bergen / Hudson / Passaic county)
Must possess solid communication and negotiation skills
Additional State Appraiser Licenses a Plus (NY, PA, etc.)
Must have valid Driver license and favorable driving record
ICAR training a plus
Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather
Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home
Must have a strong mechanical aptitude
Body shop experience a plus but not required
Must be organized and possess the ability to work independently with limited supervision
Experience using Mitchell Estimating software a plus.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and Mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".