Chortek LLP is a leading managed IT service provider dedicated to providing innovative technological solutions to our clients. We pride ourselves on delivering exceptional service and fostering a collaborative, growth-oriented work environment.
Businesses might say they have a great culture, but we live it! At Chortek, we work hard yet have fun as we support our clients. We also empower our employees to achieve success, develop professionally, and become the best versions of themselves, both professionally and personally. Check out what all the excitement is about.
Your Career as a Sr. IT Technology Consultant
We are seeking an experienced Tier III Senior IT Technology Consultant to join our dynamic IT team. This role serves as the highest level of technical support, responsible for resolving complex issues, aiding Tier I and Tier II support teams, and providing guidance to our clients. The ideal candidate has a strong background in IT systems, excellent problem-solving skills, and a customer-focused attitude.
You have found the right place if you are looking for a terrific opportunity to utilize your IT knowledge, support clients with their IT initiatives, and work with an excellent team.
Key Responsibilities of a Sr. IT Technology Consultant- Level III
Diagnose, troubleshoot, and resolve complex hardware, software, and network issues escalated from Tier I and II teams.
Develop a detailed project plan/schedule for new clients.
Administer and support enterprise IT systems, including servers, virtualization platforms, and cloud services.
Develop, document, and implement IT solutions to optimize performance and user experience.
Provide guidance and mentorship to Tier I and Tier II team members.
Collaborate with cross-functional teams to address system-wide challenges and ensure seamless operations.
Provides vCIO for assigned clients.
Maintain accurate documentation of processes, solutions, and system configurations.
Education
Bachelor's degree in information technology or related field (or equivalent experience).
Experience and Qualifications
8+ years in IT support, with at least 4 years in a Tier III role.
Proficiency in Windows/Linux systems, virtualization technologies (e.g., VMware, Hyper-V), and networking (TCP/IP, DNS, DHCP).
Experience with cloud platforms (AWS, Azure, or Google Cloud).
Familiarity with scripting and automation tools (e.g., PowerShell, Python).
Development and execution of project plans.
vCIO experience with supporting clients.
Strong problem-solving skills with attention to detail.