Desktop Support Technician - 83130 at Swoon in Longmont, Colorado

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Title: Desktop Support Technician

Location: Onsite in Longmont, CO

Rate: $30-36/hour W2 + Benefits

Summary:

We are looking for a skilled Desktop Support Technician to provide technical assistance and support for end-user devices, software, and peripherals. The technician will troubleshoot hardware and software issues, perform installations and upgrades, and ensure the smooth operation of IT systems.

Key Responsibilities:
  • Provide technical support to resolve hardware and software issues for end-users.
  • Install, configure, and maintain desktops, laptops, and peripherals.
  • Assist with system updates, software installations, and patch management.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Collaborate with IT teams to address complex technical challenges.
  • Support end-users with remote and onsite troubleshooting as needed.

Skills & Qualifications:
  • Minimum 2-3 years of experience in desktop support or a similar role.
  • Proficiency in diagnosing and resolving hardware, software, and network issues.
  • Familiarity with Windows and macOS operating systems, as well as common software applications.
  • Strong communication and customer service skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:
  • Experience with Active Directory, Office 365, and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Education:
  • Associate's degree in Information Technology or a related field, or equivalent work experience required.

Additional Requirements:
  • Strong organizational skills and attention to detail.
  • Flexibility to work onsite as needed.

Compensation:
  • Competitive hourly rate based on experience.

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