We are looking for a skilled Desktop Support Technician to provide technical assistance and support for end-user devices, software, and peripherals. The technician will troubleshoot hardware and software issues, perform installations and upgrades, and ensure the smooth operation of IT systems.
Key Responsibilities:
Provide technical support to resolve hardware and software issues for end-users.
Install, configure, and maintain desktops, laptops, and peripherals.
Assist with system updates, software installations, and patch management.
Maintain accurate records of support requests and resolutions in the ticketing system.
Collaborate with IT teams to address complex technical challenges.
Support end-users with remote and onsite troubleshooting as needed.
Skills & Qualifications:
Minimum 2-3 years of experience in desktop support or a similar role.
Proficiency in diagnosing and resolving hardware, software, and network issues.
Familiarity with Windows and macOS operating systems, as well as common software applications.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Preferred Qualifications:
Experience with Active Directory, Office 365, and remote support tools.
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Education:
Associate's degree in Information Technology or a related field, or equivalent work experience required.
Additional Requirements:
Strong organizational skills and attention to detail.