Roles and Responsibilities: • Strong knowledge of Windows and Mac operating systems, including installation and configuration. • Familiarity with printers, networks, and network printer installation. • Ability to work independently and as part of a team. • Excellent communication skills, both written and verbal. • Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools. • Troubleshoot hardware and software issues on Windows and Mac operating systems. • Collaborate with internal teams to resolve complex issues. • Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment.
SCCM , Imaging and Server hardening and Patching Vulnerability