Oversees IT service delivery for one or multiple business applications, including identification and prioritization of work requests, managing development resources, and ensuring agreed upon service levels are met.
Essential Functions and Responsibilities
Supervise and direct employees working with a specific business application or group of applications. Ensures issues are prioritized, assigned and resolved as needed. Communicate IT activities to business process owners and coordinate activities across teams as needed
Oversee supervisors and individual contributors engaged in design, development and maintenance activities for IT business applications. Consult with other IT and business personnel to ensure proper controls are designed into the solution for appropriate levels of reliability.
Provide input to IT strategic planning process. Develop tactical plans for applications based on overall strategies.
Consult with business process owners on potential and existing technology solutions, including recommendations for process improvements, project planning, and resource allocations. Participate in and lead steering teams as needed
Ensure company technical and development standards are met and appropriate communication channels are in place for infrastructure team.
Manage small to medium software implementation and update projects
Collaborate with other IT work groups when resources (hardware, software or people) are required outside the team
Direct activities of a development team including budgeting (expense and capital) and providing financial and personnel updates to impacted business leaders on a frequent basis
Interact with business users via consulting and training to ensure effective use of technology solutions
Maintain tactical and strategic relationships with key software and service vendors
Education
Bachelor's Degree in MIS, computer science, mathematics, or related field or an equivalent combination of formal education and the following job related experience
Work Experience
Experience managing small to medium software implementation projects
Experience managing all aspects of the software development lifecycle, including requirements gathering, RFP development, software evaluations, development methodologies, testing and deployment
Experience in use and function of office equipment including computers and applicable software
Training and experience relative to one or more of the following areas:
Industry specific package solutions
Enterprise Resource Planning systems
Application programming languages and tools
Information Technology infrastructure
Data base management techniques
Experience with basic infrastructure technologies and experience communicating impacts resulting from development activities
Experience interacting, advising and communicating effectively with subordinates, peers and all levels of management
Experience developing information, conducting meetings and making presentations
Knowledge, Skills and Abilities
Ability to: direct the activities of a development team, including planning, budgeting, personnel development, and other administrative functions
Ability to: identify, prioritize and negotiate application support and project requirements with process owners and key business segment leadership
Ability to: manage integrated solutions that support multiple business functions including understanding of business processes inside the functions and related technology that supports those processes
Ability to: guide the business towards strategic IT solutions, ensuring business leadership has a clear understanding of the cost/benefit of the solution
Ability to: apply math, algebra, and statistical methods