Flybridge Staffing is currently searching for a Client Support/Account Maintenance Specialist for a Fintech client in the Boca Raton area. This is a direct hire position with 2 days of remote flexibility after 4-6 months. We are considering Entry Level experience and those with industry experience.
The Account Maintenances specialist is responsible for providing timely and accurate completion of maintenance requests and coordinating with internal teams on cross-departmental updates. Reviewing merchant account issues and determining appropriate resolutions.
Responsibilities:
Review maintenance requests for accuracy
Verify proper paperwork is received
Accurately key maintenance updates
Record details of maintenance requests, updates performed, and resolutions
Communicate via email and phone
Interact with clients to address concerns and resolve issues
Take ownership of requests and work them to completion
Multitask and manage client expectations
Properly escalate concerns that may require management intervention
Effectively communicate and coordinate with internal departments
Maintain composure in stressful situations and project a professional image
Experience:
Reliable, Independent, Self-Starter
Detail Oriented
Strong organizational and time management skills
Proficient in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
Professional approach to deadlines
Desire to learn with drive, ambition, and motivation for success
Spanish speaking bilingual candidates are a PLUS!
Previous experience in the Merchant Service Industry is preferred, but not required.
****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only please. If your background aligns with the above details and you would like to learn more, please also submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.
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