Are you an organized and detail-oriented professional with a passion for program management and delivering exceptional participant experiences? Join our team as a Program Operations Manager and take the lead in managing diverse program operations, ensuring seamless content delivery, and driving participant satisfaction across cross-company and custom company specific programs. In this role, you'll oversee live event coordination, participant communications, and program logistics while contributing to process improvements and operational excellence.
Key Responsibilities:
Program Operations and Delivery:
Ensure timely outreach to participants, including managing attendance calls and addressing absences.
Oversee program survey execution, analysis, and reporting (pre, post, manager surveys).
Coordinate speaker-related logistics, including gift processing and invoice management.
Manage graduation events, including awards programs, certificate preparation, and gift delivery.
Facilitate program elements like impact discussions and ensure alignment with program goals.
Lead live event coordination, including site selection, AV setup, onsite logistics, registration, and overall event experience.
Program Management and Logistics:
Schedule mentee/mentor interviews and oversee the preparation of participant materials.
Develop and execute plans for welcome kits and program manuals (procurement, production, and shipping).
Oversee matching logistics, including preparation of matching rooms, boxes, and participant folders.
Track and manage data for repeat mentors and participant workshop materials.
Coordinate post-graduation activities, such as logging awardees and posting nominations.
Participant Experience:
Build relationships with participants, ensuring familiarity with names, attendance trends, and preferences.
Schedule and confirm participant coaching sessions while monitoring attendance and flagging concerns.
Collect and analyze evaluation data, including calculating scores and identifying trends.
Outbound Communications:
Plan and execute communications calendars aligned with program timelines and events.
Draft and manage participant communications, including notices, directories, and shipping logistics.
Collaborate with Program Coordinators (PCs) to ensure clarity and alignment in all outbound messaging.
Custom Program Coordination:
Serve as the tactical point of contact (POC) for client counterparts, ensuring smooth logistics and talking points preparation for client executives.
Develop evaluation decks tailored to client-specific needs.
Operations Management:
Build and maintain Monday boards to track progress and streamline workflows.
Document and update SOPs while recommending process improvements aligned with organizational values.
Complete assigned projects with clear deadlines and attention to detail.
Qualifications:
Proven experience in program operations, event management, or a similar role.
Strong organizational and project management skills with the ability to manage multiple priorities.
Exceptional communication skills, both written and verbal.
Proficiency in tools like Monday.com or other project management software.
Analytical mindset with the ability to collect and interpret survey and evaluation data.
Collaborative team player with a proactive approach to problem-solving.
Why Join Us?
At Pathbuilders, we value creativity, operational excellence, and the power of collaboration. This role offers the opportunity to impact program delivery and participant experiences while working with a supportive and innovative team. Join us to make a meaningful contribution and grow your career in program management.