The Customer Service Representative supports business growth by delivering exceptional service to internal and external customers. This position involves managing customer interactions across the commercial cycle, including order placement, product development, and delivery. The ideal candidate is self-motivated, experienced in customer service, and committed to customer satisfaction.
Responsibilities
Review and organize Requests for Quotes (RFQs), collaborating with customers and sales teams to define product requirements, including quality standards, timelines, and specifications.
Prepare accurate formal quotes based on engineering estimates and sales input, updating the sales team on quote progress and following up as needed.
Assemble work order packets promptly to support production planning and monitor RFQs to expedite quotes when required.
Act as the primary contact for customer inquiries, addressing questions regarding orders, timelines, and specifications, and redirecting calls to appropriate departments when necessary.
Maintain accurate records of quotes, purchase orders, RFQs, and other customer-related files. Compile and present monthly data reports as needed.
Collaborate with customer service, product engineering, and sales teams on projects and provide backup support for production and special orders.
Participate in Lean process improvement initiatives to enhance efficiency and accuracy in customer service.
Experience
Strong commitment to providing excellent customer support, with the ability to anticipate customer needs and ensure satisfaction.
Exceptional attention to detail in quotes, order processing, and data entry to maintain high-quality service.
Demonstrated ability to resolve inquiries and address customer concerns independently. Proactive in adapting to changing customer needs and organizational priorities.
Qualifications
Associate's degree in Business or a related field; Bachelor's degree preferred.
2-3 years of customer service experience, ideally in a manufacturing or industrial setting.
Proficiency in Microsoft Office (Excel, Access, Word, PowerPoint) and adaptability to learn new software.
Strong verbal and written communication skills.
Excellent interpersonal and collaboration skills, enabling effective teamwork with internal and external stakeholders.
Proven ability to multitask, manage multiple projects, and work independently.
What We Offer
Competitive salary with performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision coverage.
Opportunities for career growth and professional development.
A collaborative and supportive work environment.
We value diversity and are committed to creating an inclusive workplace for all team members.