We are looking for an Operational Flow Manager who will drive efficiency in our supply chain operations through data-driven decision-making and strategic planning. As part of the Global Supply Chain Team, you will optimize the flow of merchandise through J.Crew's multi-channel supply chain, focusing on staffing, planning, and volume forecasting.
Essential Job Functions
Operations Management
Lead the Wave team to ensure optimal order flow through the facility
Develop and implement labor planning tools to optimize staffing levels
Create and execute throughput strategies with internal and external partners to meet True North Metrics
Data Analysis & Reporting
Build and maintain a comprehensive supply chain analytics framework using Microsoft Power BI
Analyze operational metrics and KPIs to identify trends, bottlenecks, and improvement opportunities
Design and implement reporting systems for tracking key performance metrics
Deliver regular performance updates to Senior Management and DC Operations Team using Microsoft PowerPoint
Process Improvement
Recommend and implement flow strategies based on empirical data to increase throughput
Develop training programs to support continuous improvement initiatives
Enhance service levels through strategic collaboration with Operations Partners
Drive timely issue resolution through effective communication and follow-up
Skills & Abilities
Leadership & Communication
Self-starter with strong judgment and the ability to manage proactively
Excellent written, verbal, and presentation skills
Proven ability to build partnerships and collaborate across teams
Strong project management and prioritization capabilities
Technical Proficiency
Advanced Microsoft Office suite expertise, specifically:
Microsoft Excel for data analysis
Microsoft Access for database management
Microsoft Power BI for analytics
Microsoft PowerPoint for executive presentations
Required Qualifications
Bachelor's Degree or equivalent work experience
3+ years of experience in logistics or distribution
Demonstrated analytical and critical thinking skills
Track record of data-driven decision making
Preferred Qualifications
Experience in retail supply chain, especially fashion/soft lines
Background in process improvement or operational excellence
Work Location - J.Crew Asheville, North Carolina (On-site)
Work Schedule:
Full-time
Monday - Friday *Subject to change based on business needs.
Benefits offered:
Medical and dental benefits
Life Insurance
401-K matching program
Paid holidays - including floating holidays.
Paid vacation days.
We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We're always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Our core focus here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.