CornerStone Technology Talent Services (TTS) is seeking a skilled and motivated Customer Service Representative to join our client's team in Richardson, Texas. This full-time, long-term opportunity is perfect for an individual who excels in delivering exceptional service, troubleshooting customer inquiries, and ensuring first-call resolution for a variety of support needs. The ideal candidate will have strong communication and organizational skills, with a particular focus on using Microsoft Office Suite and Genesys Help Desk software to manage requests efficiently. Experience working with diverse groups, including foreign nationals, is highly valued.
Key Responsibilities:
Real-Time Support: Provide prompt, courteous, and effective support to employees via multiple communication channels, including phone, voicemail, and email (Outlook).
Customer Inquiry Management: Use Genesys Help Desk software to track and resolve customer issues, ensuring high levels of satisfaction and first-contact resolution.
Problem Solving: Assist customers with challenges related to Microsoft Office products, particularly Outlook, Word, and Excel, ensuring smooth workflows and resolving concerns quickly.
Data Updates: Maintain and manage organization charts, associate rosters, and related records to ensure accurate and up-to-date information.
Compliance and Documentation: Identify and escalate compliance-related issues through proper channels, ensuring adherence to company policies and legal requirements.
Process Assistance: Support documentation and administrative needs related to US immigration (USCIS) and HR processes, providing accurate and timely service.
Administrative Support: Schedule meetings, handle phone calls, and perform other administrative tasks as needed to enhance the customer service function.
Preferred Qualifications:
Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
Hands-on experience with Genesys Help Desk software.
Strong ability to identify and resolve customer inquiries effectively and efficiently.
Experience working with foreign nationals and managing sensitive documentation.
Familiarity with HR compliance and USCIS processes is a plus.
Exceptional organizational skills and attention to detail.
Excellent communication skills, both written and verbal, with a professional demeanor.
Ideal Candidate Profile:
The ideal candidate is a proactive problem-solver with a strong customer service mindset. You should have a proven ability to provide timely support and achieve high customer satisfaction levels, along with experience in handling sensitive documentation and processes. If you thrive in a dynamic environment, excel at managing diverse requests, and are committed to delivering an exceptional customer experience, we would love to hear from you.