Cockpit Software System Triage Engineer at Stellantis in Auburn Hills, Michigan

Job Description:

Job Summary:

We are seeking a highly skilled and experienced Triage Engineer to lead the resolution of complex Digital Cockpit infotainment platform issues. As a key member of our technical team, you will be responsible for analyzing, troubleshooting, and resolving customer complaints related to these systems.

Responsibilities:

Triage & Prioritization: Effectively triage incoming tickets from customers, identifying the root cause of complex digital cockpit platform issues. Prioritize tasks based on urgency and impact. Lead resolution of tasks to solve the issue.

Technical Expertise: Possess in-depth knowledge of infotainment systems, including but not limited to: Hardware, Software, Displays, Media Hubs, Vehicle Network Technologies (CAN/LIN/Ethernet). Stay up-to-date with new developments and advancements in the field.

Root Cause Analysis (RCA): Conduct thorough RCA to identify underlying causes of issues. Develop a deep understanding of system interactions, dependencies, and potential failure points.

Collaboration & Communication: Work closely with cross-functional teams, including software engineering, quality assurance, and customer support. Communicate complex technical information in a clear, concise manner to both internal stakeholders and external customers.

Documentation & Knowledge Sharing: Maintain accurate records of issues, resolutions, and lessons learned. Share knowledge and best practices within the team through documentation, training sessions, or presentations.

Process Improvement: Identify opportunities for process improvements and contribute to the development of new procedures or updates to existing ones.