We are seeking a dedicated IT Support Specialist with hands-on experience in desktop support and cloud applications, as well as a strong understanding of networking and user management. If you're passionate about providing exceptional customer service, troubleshooting, and supporting a wide range of technologies, we want to hear from you!
Requirements:
Education:
Associate degree in Information Technology or related field, or a high school diploma/GED with 4+ years of relevant experience, or an equivalent combination of education and experience.
Experience:
At least 3 years of hands-on experience deploying and managing Windows desktop operating systems
2+ years of experience supporting and managing Office 365/Microsoft 365 environments and applications
3+ years of providing first-level support to end users
Experience with Active Directory, offering day-to-day user support
A foundational understanding of networking and the ability to troubleshoot network issues
Basic knowledge of scripting languages to assist with automation tasks
Experience with Zoho ManageEngine administration
Support Requirements:
Ability to provide after-hours, 24x7 support one week per month
Key Skills & Attributes:
Strong written and verbal communication skills
Ability to quickly learn and adapt to new technologies and applications
Motivated team player with a focus on providing excellent support to a broad user base
Demonstrated ability to effectively multi-task under pressure, managing multiple priorities and projects simultaneously
If you're looking for an opportunity to grow your IT skills while making an impact in a dynamic environment, we'd love to have you on our team!