Job Description: • Demonstrates initiative and possesses strong time management skills • Efficiently manages ticket queues while providing support to onsite staff • Proficient in administrating and maintaining Windows Server 2016 and above • Possesses a high level of knowledge in supporting and managing desktop operating systems and applications • Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues • Capable of troubleshooting and triaging monitoring system alerts for system and networking environments • Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design • Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues • Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec) • Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell • Familiar with patch and vulnerability management • Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems. • Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP • Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve • Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems • Mentors and provides guidance to other technicians • Collaborates with other IT teams to design and implement new systems and solutions • Expert in diagnosing and resolving complex technical issues that require deep system knowledge • Conducts root cause analysis to prevent recurrence of problems
Minimum Requirements: • Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 8-10+ years • Must be a US Person
Preferred Requirements: • CompTIA Security+ • CompTIA Linux+ • MS-900 / AZ-900 • Previous experience in a fast-paced environment, such as an MSP, is a plus