Information Technology Support Specialist at GP Strategies Corporation in Columbia, Maryland

Posted in Other about 13 hours ago.

Type: full-time





Job Description:

Responsibilities:
• Serve as the first line of support for internal customers seeking technical assistance
• Perform remote and onsite troubleshooting and support of workstations, printers, basic LAN/WiFi connectivity and software applications
• Provide support for Microsoft 365 GCCH environment including Office 365, Azure AD, Intune, SharePoint and similar Microsoft applications
• Provide technical support for Windows 11, Android and iOS devices
• Meet service level agreements (SLA's) ensuring priority incidents and requests are addressed in a timely manner
• Administer the hardware inventory, asset management database, assignment/tracking of assets and hardware refresh needs
• Perform imaging/re-imaging and deployment of workstations

Requirements:
• BS in Computer Science or similar field of study and 2-3 years of practical experience or equivalent combination of education, relevant industry certifications and experience
• Microsoft, networking, security or other IT certifications are a plus
• Must be a US Citizen and able to obtain a US DoD Secret Clearance
• Experience with Microsoft Windows 10/11 and workstation support in a remote workforce environment
• Experience with mobile device management (MDM) platforms such as Intune
• Experience administering Active Directory/365 user accounts and security/permissions
• Experience with administration and support of Microsoft SharePoint and Teams environments
• Must be a proactive, team player with ability to adapt quickly and a desire to learn new technologies
• Customer service focused mentality with a continuous improvement mindset
• This is a hybrid position. Must be within commutable distance to Columbia, MD and able to work onsite up to 2-3 days per week
• Ability to travel on occasion up to 5% annually

Qualifications
  • Must have experience with Windows 10/11, mobile device management platforms like Intune, Active Directory, SharePoint, and Microsoft Teams.
  • Must be comfortable troubleshooting and figuring out answers on their own, not just following a guide/instruction.

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