DataVox is seeking a Director Managed IT Services in Houston!
Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving customers for over 30 years with our advanced technology solutions. We specialize in Data Center & Network Technologies, IT Support Services, Network Cabling, Audio Visual Solutions, Physical Security & Phone Systems. We are committed to being the best technology partner and ensure the highest level of expertise and quality service by having people like you on our team.
We want our company to be a place you will want to be - and stay. Employees at DataVox are offered the following:
An amazing atmosphere to challenge yourself and grow career!
Comprehensive health, vision and dental insurance for you and your dependents
Company paid life insurance and long-term disability insurance
401(k) and Roth retirement plan with company match
Sponsored 529 College Savings Plan
Professional development reimbursement
Employee Assistance Program
Paid vacation and sick time
Paid company holidays
Annual Health and Wellness Fairs
Virtual and in-person team & company events - Ice Cream Social, Employee Appreciation Day, Halloween contests, Thanksgiving potluck, Holiday parties, "Support our team" days, Texans, Astros, and Dinamo watch parties, and more!
Mileage and phone reimbursement
Opportunity to make decisions that positively impact the environment through sustainable business practices.
Employee engagement clubs
New Employee Buddy/CHAMPION Program
What You'll Do:
We are seeking a results-driven, strategic, and highly organized Director of Managed IT Services to oversee and optimize our managed services operations. This key role will drive the Managed IT Services sale strategy, operational functions, vendor relationships, and collaborate with internal teams to drive business growth.
The ideal candidate should possess a demonstrated history of effectively managing a Managed IT Services operations team, consistently delivering exceptional customer service and achieving profitable results.
Lead and oversee the daily activities of the Managed IT Services team, ensuring alignment with company goals and client expectations.
Drive strategic initiatives and maximize sales activities, refine our go-to-market strategy, and collaborate with Account Managers (AMs) on proposals for Managed IT.
Monitor and track sales progress, following up with AMs to ensure timely closure of opportunities and maintaining a pipeline for future business.
Develop and execute sales strategies, pricing, and sales forecasts to ensure consistent revenue growth.
Manage escalations related to customer service, billing, and operational issues to ensure prompt and effective resolutions.
Review and approve Purchase Orders, quotes, and commission requests, ensuring accuracy and validity of all sales opportunities.
Engage with internal teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance.
Manage vendor relationships, negotiate better terms, and oversee invoice renewals and approvals.
Qualify new vendors and develop strategic partnerships
Continuously assess and improve labor resources and contribute to the overall growth and strategic direction of the business unit.
Who You Are:
Proven track record in Managed IT Operations, with the ability to manage multiple priorities.
Possess exceptional time management skills, have a high attention to detail.
Assess sales data and financial metrics to develop actionable insights and make strategic decisions.
Team player with excellent communication skills and enjoy working across departments and with vendors to drive success.
Be a solutions-oriented problem solver with the ability to resolve complex customer challenges.
Thrive in a fast-paced environment, always looking for ways to improve processes and drive business growth.
Previous experience with MIT (Managed IT) required.
Does this sound like you? Then what are you waiting for? Scroll down and apply!
Physical Demands:
Work involves standing, talking, hearing, using hands and fingers, handle, feel or operate objects like a laptop, cell phone, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, balance, stand, and drive. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will need the ability to uphold stress of daily travel. Regular, predictable attendance is required, including hours as business demands dictate. Light to moderate lifting is required.