Inbound Collections Specialist at DAWSON in Columbus, Ohio

Posted in Other about 17 hours ago.

Type: full-time





Job Description:

Inbound Collections Specialist

Financial Services

$19.50 per hour (.50 raise after training)

Temp to Hire

Monday-Thursday, Full Availability 9am-9pm, and Friday 9am-6pm

Grandview, Ohio (onsite)

Starts January 13th, 2025

What the position offers:
  • 1 PTO day earned monthly and can carry over month to month but not year to year
  • Paid holidays + 2 floating holidays
  • Access to company café, Starbucks, and gym when onsite
  • 10% additional pay for any hours after 6:00pm, Monday-Friday (Shift Premium)
  • Need to have open availability from 9:00am-9:00pm, Mon-Thu, and 9:00am-6:00pm, on Friday
  • Mandatory 1-hour orientation January 8th

What you'll be doing:

Handle inbound collection calls on accounts for all customers that are 1-74 days past due
  • Negotiate mutually agreeable resolutions using deductive reasoning to lower the companies' exposure to loss
  • Handle and document inbound collection phone calls utilizing the company's service standards and by the Fair Debt Collections Practices Act and State Regulations
  • Execute thorough documentation of all collection efforts
  • Process payments on accounts and work to bring the account current with solid payment arrangements
  • Follow up with customers as needed by preparing and sending documents within corporate guidelines
  • Resolving customer issues; exercising sound judgment in decision-making regarding credit disputes
  • Be engaged in associate development opportunities and complete training requirements
  • Aid that may be required because of a business project or process at the direction of your Team Leader or Manager

Who we're looking for:
  • Business-related bachelor's degree preferred, but not required
  • Must have a clean credit history
  • 6-12 months in an elevated customer service role
  • 6-12 months in collections is preferred
  • Excellent communication skills
  • Organized and professional

*Send qualified resumes to hkimmel@dawsoncareers.com
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