Business Operations & Analytics Intern at Accolade in Plymouth Meeting, Pennsylvania

Job Description:

About Accolade

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.




Compensation for this position is set at $22/hour.



This person will need to work hybrid from our Plymouth Meeting, PA office three days per week.



Accolade's internship program runs June 9th-August 15th, 2025.




Role Overview


As a key contributor at Accolade, you will play an essential role in driving data-driven decision-making across the organization. Your daily responsibilities will include reporting and analysis to help our leader understand performance metrics and how they impact our Performance Guarantee (PG) attainment goals. By collaborating closely with stakeholders across various teams, you will gain insights into member challenges, service utilization, and the operational factors influencing our financial outcomes. You'll also work to identify barriers to success within our digital and back office processes, helping to streamline workflows and improve overall efficiency. This role offers exposure to all of the non-clinical operational areas Accolade, providing a comprehensive understanding of our business operations.



A Day in the Life...

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  Data Reporting & Analysis: Use Qlik reporting tools to update PG tracking, flagging performance concerns to be raised during Ops Standup meetings.
  
  

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  Member Feedback Review: Analyze CSAT & NPS comments to identify patterns and potential causes of negative sentiment, helping to inform improvements in service delivery.
  
  

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  Stakeholder Collaboration: Meet with leaders and Ops stakeholders to review performance metrics, escalation data, and identify action points for improvement.
  
  

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  Testing & Development: Work alongside the Analytics lead to test new apps or changes in existing applications, ensuring they meet standards before publication.
  
  

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  Operational Review: Analyze DFR (Daily Feedback Report) performance with the Operations leader to support strategic decision-making and suggest necessary adjustments.
  
  

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  Back Office Engagement: Collaborate with the Back Office team to identify performance barriers, contributing to solutions that drive success.
  
  

What We're Looking For (Requirements)

• Currently pursuing or recently completed a degree in Business Administration, Data Analytics, Statistics, or a related field.
  
  

• Ability to work onsite at our Plymouth Meeting office three times per week, contributing in a hybrid work environment.
  
  

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  Self-Starter: Proactive attitude, with a desire to be part of a rapidly evolving, dynamic team.
  
  

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  Excel Proficiency: Strong understanding of Excel, including the ability to create and modify formulas.
  
  

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  Analytical Mindset: Interest in how business operations and analytics intersect to inform strategic decisions.
  
  

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  Adaptability & Learning: Willingness to embrace challenges, learn quickly, and adapt when things don't go as planned-embracing the "fail fast" mentality to drive improvement.
  
  

Why Join Us?

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  Gain Real-World Experience: Work on impactful projects that contribute to critical business decisions, providing valuable insights to leadership.
  
  

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  Develop Your Skills: Collaborate with seasoned professionals in data analytics, business operations, and process improvement, gaining exposure to various aspects of the business.
  
  

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  Collaborative Culture: Be part of a supportive team that values innovation, learning, and continuous improvement.
  
  

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  Pathway to Growth: Build a strong foundation for a career in business operations, data analysis, or strategic planning.
  
  

Our people are the Heart of Accolade


Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:



Member Obsessed


For everything we do, we ask ourselves: Is this going to make our member's life measurably better?



Be Fearless


We think differently. We do what's never been done. We are reinventing healthcare every step of the way.



Stronger Together


We honor the differences among one another and know that our unique perspectives drive us forward.



Genuine Care


We care deeply about the human beings we work with and serve. We have each other's back.



Embrace Reality


We bring the data, tell the truth, and trust each other.



Relentless Execution


We operate with a bias for action. Take initiative, move fast & have fun.


Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.


Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.


Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.


To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.


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