Level II Support Technician at Horizontal Talent in Minneapolis, Minnesota

Job Description:

Do you have help desk experience, and are you seeking a new job in Minneapolis? Horizontal Talent is helping a collaborative company recruit a help and service desk technician, and the role comes with an attractive contract rate

If you were already in this help and service desk technician role, here are some of the areas you would have been working in this week:

• Reviewing Level 1 support escalations to determine how much support was provided, what the client issue is, and ensure support is aligned with service level agreements
• Training and supporting Level 1 service desk members to share knowledge to maintain a higher first-call resolution rate
• Maintaining a record of all user requests in the service desk software as a tool to track calls and establish metrics
• Closing service desk calls as they are completed

To apply for this help and service desk technician role, your soft skills, expertise and experience should include:

• A degree in information technology or a related field and a minimum of five years of IT experience
• ITIL certification and A+ certification
• Experience with ServiceNow (preferred)

As a vital member of the team and in return for your expertise, inclusive approach and commitment, we'll provide a favorable pay rate and the chance to join a passionate and welcoming team.

Please reach out to our team today to apply and register your interest for this contract help and service desk technician position in Minneapolis. They'd be thrilled to hear from you. We'd love to help you get your next role and enable you to fulfil your professional ambitions.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $13 - $33 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. Apply Now