Program Assistant Graduate Internship, Office of Admissions at Indiana University in Bloomington, Indiana

Job Description:

Department



ADMISSIONS ORG (BL-ADMS-IUBLA)



Department Information



The Office of Admissions is the front-facing department to the public for undergraduate recruitment for the Indiana University Bloomington campus. The Office of Admissions is responsible for recruiting the freshman class each year, counseling prospective students and their families about the admissions process, providing accurate information to the public about our recruiting requirements and standards, and marketing Indiana University Bloomington.


The role of the Diversity Recruitment and Outreach Team is to provide programming and develop relationships with historically marginalized populations, including students from different socioeconomic, geographic and racial/ethnic backgrounds. This is all done with the purpose of preparing them to attend Indiana University while seeing themselves as the leaders of tomorrow.



Job Summary



The graduate student intern helps to coordinate the work of the team at all levels. This role will support all diversity recruitment and outreach team programs and events as needed and assists students along their enrollment journey.


Department Specific Responsibilities:

• Coordinates program logistical needs in collaboration with the diversity team event project lead.


• Participates in the planning and implementation of diversity recruitment and outreach programs.


• Participates with special on-campus programs related to special population recruitment.


• Provides support to other diversity team Project Leads when needed.


• Participates in ongoing research, benchmarking and special projects related to the work of the team.


• Participates in day to day operations of the Office of Admissions (i.e. answering questions from prospective and admitted students in person, over the phone and through email).


• Responds to visit requests and communicates with registrants and/or campus colleagues.


• Develops special visit presentations for target populations and campus contacts.


• Resolves questions and issues relating to services for target population groups and supporting programs.


• Performs associated duties, as needed.


• Attends meetings with team members.

Qualifications



EDCATION

Required

• Currently enrolled as a student at Indiana University

WORK EXPERIENCE

Required

• 2 years of experience working in a fast-paced, complex customer service area

Preferred

• Experience in a higher education setting

SKILLS

Required

• Proven ability to perform various tasks simultaneously with consistently high accuracy while dealing with the public in a high volume, high stress environment


• Ability to exert a consistent positive temperament with continuous public interaction


• Demonstrates analytical ability to resolve both administrative and procedural problems


• Ability to exert initiative, reliability, flexibility, and positive attitude while handling stressful situations and confidential information and materials


• Ability to exhibit competence, patience, and tact in a fast-paced environment

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana



Advertised Salary



$20.00 per hour.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Part Time Employee


FLSA: Nonexempt


Job Function: Part Time Employee


Job Family: Part Time Student Employee


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



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