Our client is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. We are experts in administering comprehensive services, including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services.
Our client is seeking a high-energy Customer Service Coordinator to join their team. The representative will be the first point of contact for visitors at our office, giving exceptional customer service to our visitors. In this role, you will play an essential role in prescreening drivers for our customers by the regulatory guidelines of the FMCSA. Given the fast growth within this department, this role will serve as a stepping stone for a long-term career.
Compensation: $23-$24/hr
Availability: Monday - Friday, 8am - 5pm.
Duties & Responsibilities:
Greet and welcome visitors in a courteous and friendly manner, providing information to visitors about the company and its services.
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience.
Respond promptly to customer inquiries professionally and courteously.
Resolve customer concerns, issues, and complaints effectively and efficiently.
Identify and recommend process improvements to enhance customer satisfaction.
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as needed by the company
Qualifications:
Experience in customer service, preferably in the transportation industry
Customer obsession mentality
Data entry and documentation skills
Excellent attention to detail; ability to perform repetitive tasks with a high degree of accuracy
Demonstrate aptitude to learn quickly and be proactive
Ability to multitask effectively
Strong written and verbal communication skills
Fully bilingual in English and Mandarin
Experience with Microsoft Office (Microsoft Excel, Word)
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