We are seeking a highly motivated and skilled Global IT Support Specialist to join our dynamic team. In this crucial role, you will play a pivotal part in ensuring seamless operations and exceptional user experiences across our global organization.
* Start Date: ASAP
* Duration: Thru end of 2025
* Location: San Diego, CA (Onsite M-F)
* Pay Rate Range: $22 - $25/hr (Depending Upon Experience)
* W2 only. NO C2C / Third Party candidates.
Responsibilities:
- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the Onsite support service.
- Professional, well presented and motivated individual providing support to the general user base through various communication channels.
- Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team.
- Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.
- Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.
- Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner.
- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.
- Occasional requirement for after-hours support as needed (shared burden and low volume expected)
Preferred Requirements:
- Experience working in an ITIL environment
- Knowledge of Windows 11, Mac, iOS and Android operating systems
- Excellent customer service approach
- Clear and adaptive communication style
- Certifications such as CompTIA, Apple, and Microsoft are highly valued
- Knowledge of AV support, endpoint help desk, and customer service principles