Our utilities client is seeking an Organizational Change Management (OCM) Manager to manage and deliver all related tasks and activities around organizational change management for successful migration from SAP ECC to S4/HANA and Service Cloud. Following duties are included, and are not limited to, in OCM Manager's responsibilities:
Partnering with City SAP PMO team, City Change Management Team and business partners to develop and implement SAP OCM Strategy and Plan
Closely work with SAP PMO and OCM in Stakeholder Analysis and mapping, change impact and action plans, Change readiness approach, and Communication plan
In partnership with City SAP PMO and OCM to support content creation for key communications to end users
Closely work with the SAP division-level partners and Change Agents to identify and augment Utility-centric communication and training plans
Support the implementation and use of SAP's Enable Now toolset for use in the development of business process documentation and training/support materials
Monitor completion of communications efforts and periodically assess effectiveness
Qualifications:
Bachelor's Degree or equivalent experience
At least 5 years of experience as Change Manager
ADKAR training and experience preferred
Exceptional interpersonal, influencing and leadership skills
Must have experience leading change for an ERP, or similar large scale, organization wide change implementation, preferably including SAP experience
Excellent communication skills, both oral and written, and ability to work with all levels of the organization
Ability to build trust with business partners and senior leadership teams with change strategy
Accustomed to quickly grasping change needs on large complex projects and topic areas
Highly organized with strong attention to detail, and ability to manage multiple priorities
Work well under pressure and adhere to strict timelines