Our client is seeking an Operations Analyst to join their team! This position is located in Indianapolis, Indiana.
Duties:
Partner with HR program leads to evaluate pain points, apply critical thinking, and implement innovative solutions proactively
Act as a change agent to analyze HR processes, identify opportunities for technology integration, and streamline or eliminate manual steps, supporting the change management process
Drive operational readiness by standardizing procedures, developing new processes, and designing and delivering educational materials to support change initiatives
Collaborate with ES People Services to ensure readiness for scaling operations for new employees integrated via acquisitions or new country entities
Analyze data trends to develop actionable plans that support process improvements, program education, and innovation
Partner with global shared services teams to maintain consistency across processes and implement necessary changes
Regularly review and troubleshoot processes and HR data to identify opportunities for ongoing improvement
Conduct data analysis to provide actionable insights and feedback to project teams for enhancing core HR programs and operations
Build trusted relationships with key ES stakeholders, including legal and HR compliance teams, to align objectives, collaborate with subject matter experts, and operationalize new or enhanced processes and programs with a focus on effectiveness, efficiency, and employee experience
Desired Skills/Experience:
Bachelor's degree required
5+ years of experience in human resources, including shared services and/or HR operations roles
Proven ability to review technical processes, assess their impact on existing workflows, and determine effective implementation and education strategies
Experience with Workday and case management tools preferred
Prior project management experience managing complex, cross-functional projects with competing priorities is highly desirable
Strong knowledge of global HR practices, processes, and programs
Experience with HR systems, applications, and tools, along with metrics, data analysis, business intelligence tactics, and lean process improvement strategies is a plus
Ability to adapt quickly in a dynamic and evolving environment