The Customer Solutions Manager sets the tone for who Offerpad is and provides the first opportunity for our customers to experience "the Best Way to Buy and Sell a Home. Period." This position is responsible for converting qualified homeowner leads into closed transactions while managing the entire customer journey. The ideal candidate has a deep understanding of real estate and the home-selling process, and is driven by a passion for sales and helping others in a dynamic, fast-paced environment. The Customer Solutions Manager engages in meaningful conversations to understand each client's unique needs, presents tailored solutions, and ensures exceptional customer satisfaction and seamless closing process.
Essential Functions
Convert inquiries into signed agreements.
Build rapport with customers, understand their home-selling needs, and position Offerpad's solutions effectively.
Present and negotiate purchase offers to achieve optimal outcomes.
Maintain consistent follow-up cadence with prospective customers.
Document all customer interactions in CRM.
Meet established sales targets and performance metrics.
Deliver exceptional customer service to homeowners, providing valuable insights to educate them on our solutions and market conditions.
Guide transactions from signed agreement through successful closing.
Monitor and maintain closing timelines.
Be the primary driver of efficient task management and pipeline organization.
Proactively identify and address escalated issues with appropriate manager and/or customers.
Establish and maintain collaborative partnerships with multiple teams involved in the process.
Maintain high customer satisfaction standards.
Minimum Qualifications
Active Real Estate License
4+ years sales experience
Willingness to be available weekends and evenings (homeowners sometimes need us in the morning, at night and on the weekends!)
Willingness to obtain additional licenses based on business need.
Exceptional communication skills, both oral and written, inclusive of active listening skills, and a positive and energetic phone demeanor
Excellent phone presence and consultative selling skills
Strong negotiation and problem-solving abilities
Extremely self-motivated, results oriented and with a diligent work ethic.
Ability to work independently, in team settings, and build cross-functional relationships.
Ability to work in a fast-paced, metrics-driven environment.