A growing women's apparel brand is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will have exceptional communication skills and a customer-first mindset, with experience managing high volumes of inquiries in a fast-paced environment.
Location: Northridge, CA (Onsite, 5 days a week)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Contract Length: 1-2 months
Hourly Rate: $21/hour
Start Date: ASAP
Key Responsibilities • Manage a high volume of customer emails, ensuring timely and professional responses. • Respond to social media inquiries, comments, and messages across platforms. • Handle order processing, returns, and related customer requests. • Perform administrative tasks such as filing, copying, and data entry. • Utilize ticketing systems such as HappyFox to track and resolve customer issues efficiently. • Provide additional support and complete other duties as assigned.
Experience: • 1-2+ years of customer service experience, preferably in the apparel industry or a similar e-commerce environment. • Proficiency with Shopify, Instagram, and ticketing platforms like HappyFox or AfterShip. • Strong organizational skills with a high degree of accuracy and attention to detail. • Excellent oral and written communication abilities. • Comfortable using Microsoft Office Suite (Outlook, Word, Excel) and MAC systems. • Familiarity with order and return workflows, especially in a retail or e-commerce context.
Preferred Qualifications: • Previous experience in the apparel industry or other customer-facing roles.