Customer Service Representative at Beacon Hill Staffing Group, LLC in Eden Prairie, Minnesota

Job Description:

Position Summary



Beacon Hill is seeking an Customer Service Representative based in Eden Prarie, MN who will be responsible for professionally responding to telephone and email inquiries solving problems and educating customers. The ideal candidate will possess excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.


Responsibilities:

• Promptly answers, screens, and processes telephone inquiries with strict adherence to laboratory policies and procedures.


• Provides concise information on business mode.

Service Delivery Expectations:

• Customer service oriented. Meets the expectations of our customers in providing excellent service.


• Strong communication, both written and verbal


• Great active listening skills


• Exceptional interpersonal and rapport building skills


• A patient and empathetic attitude


• Strong time management and organizational skills


• Adaptability and flexibility


• Comfortable working in fast-paced environments


• Meets Service standards in all categories.


• Team player.


• Demonstrates positive customer relationship skills with all telephone and E-mail encounters.


• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.


• Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.


• Promotes sense of pride and positive interpersonal relations among all team members.


• Exhibits commitment to effective problem solving techniques when issues arise.


• Arrives at workstation on time and ready to work.

Qualifications:

• Basic computer skills that include a combination of experience in a Windows Operating System, E-mail, and data entry.


• High School diploma or GED required


• Prefer one-year experience working at front desk or call center/customer service


• Experience in the health care field working as a medical receptionist is highly preferred


• Desire to provide the best possible experience for our customers


• Thrive in a fast-paced environment with coaching support


• Dedicated to excellent attendance

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future (TM)
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