Clinic Services Specialist - Radiation Oncology at University of Iowa in Iowa City, Iowa
Posted in Other 3 days ago.
Job Description:
Position Summary:
The Department of Radiation Oncology is currently seeking an Clinic Services Specialist. This role will provide support of UI Health Care patient access services to ensure effective and efficient delivery of excellent health care services through frontline clinic operations support. Duties include coordination of patient appointment scheduling, reception duties of checking in/queueing patients, and obtaining/completing required documentation, all requiring knowledge of Epic and Radiation Oncology Mosaiq system. Will perform specific activities for the specialized Radiation Oncology clinic on the health care campus as well as some scheduling functions for external outreach clinics.
Included in general functions are appointment, scheduling face to face and via telephone, use of the EPIC work queues, coordination/communication with multiple departments and external constituents and reception duties for the Department of Radiation Oncology. Provide high level customer service and ensure patients have an excellent experience by following the "Standards of Excellence" guidelines and uphold best practices set forth by the Department of Radiation Oncology and UI Health Care.
This position is not eligible for University sponsorship for employment authorization.
For a full job description, please send an e-mail to Michael Washington at michael-washington@uiowa.edu.
About Radiation Oncology:
Our skilled professionals are committed to delivering compassionate patient care, advancing research, and providing education through the integration of radiation medicine, free radical science, physics, and advanced imaging. We cultivate a culture that promotes continuous improvement, staff empowerment, and cutting-edge innovation. Our faculty and staff deliver exceptional clinical care at the University of Iowa Hospitals & Clinics and across five community-based sites in Iowa, Bettendorf, Burlington, Clinton, Iowa City, and Ottumwa. We are proud of our department's exceptional scores in patient satisfaction
Education is a core focus of the department, and we nurture the next generation of students, residents, and fellows. Our trainees gain exposure to the full spectrum of cancer care, from bench to bedside. With engaged mentors and a wide array of clinical experiences and research possibilities, our program offers a robust learning environment for radiation biology, medical, and physics students alike.
Position Responsibilities:
- Effectively and efficiently coordinate and schedule patient visits and appointments in the specialized Radiation Oncology outpatient clinic using both EPIC and Mosaiq revenue cycle and treatment systems.
- Comply with Ambulatory Operations scheduling policies and established departmental guidelines and best practices to facilitate all patient appointments.
- Serve as intermediary between patients, external scheduling staff, and clinical care staff concerning scheduling access and medical care concerns.
- Facilitate coordination of complex radiation treatment appointments with patients and other clinical departments.
- Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages as appropriate, working with numerous distractions and interruptions.
- Coordinate appointments with other UIHC departments as needed.
- Assist with resolving immediate scheduling issues by working with Clinical Services Coordinator.
- Notify supervisor of unresolved scheduling issues.
- Perform reception coverage; assist with patient appointment check in process through the Epic and Mosaiq systems; greet patients upon arrival to the clinic; answer questions in a manner consistent with service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; ensure patients complete and/or sign all appropriate documentation.
- Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report and Mosaiq Master Schedule; direct patients to appropriate waiting areas; assist with directions to other UIHC clinics; provide parking validation.
- Collaborate with peers in clinical departments, patients, and external agencies and to facilitate delivery of services. Serve as intermediary between patients, frontline staff, nursing and providers concerning scheduling concerns and medical needs. Notify appropriate clinic manager and frontline staff of access or scheduling issues and work to identify a solution for resolution.
- Negotiate schedule changes with providers and communicates changes with staff/supervisors.
- Provide feedback to management on means to resolve service and operational issues.
- Comply with established departmental workflow and Ambulatory Operations processes to achieve performance expectations; communicate successes and challenges to clinic services coordinator.
- Effectively utilize Service Excellence initiatives in patient and customer services.
- Contribute to the expectation that all patients will receive the EPIC After Visit Summary and receive access information to EPIC via My Chart. Assist with new staff and student training during departmental onboarding processes.
- Maintain a culture of Service Excellence by modeling professional behaviors in compliance with UI HealthCare training requirements, policies and procedures as well as Department of Radiation Oncology Mission Statement.
- Ensure adequate coverage of assignments for customer service roles.
- Contribute to continuous improvement of patient scheduling and provider/patient communication to ensure Ambulatory Operations guidelines.
- Work with appropriate staff regarding supply and facilities maintenance requests.
- Provides billing support by reviewing patient payor status to determine need for referral; initiate referral process and link appropriate appointment.
Education Requirement:
- A Bachelor of Science degree or an equivalent combination of education and experience.
Experience Requirement:
- Minimum of six months experience in schedule coordination or administrative work in a health care setting.
- Experience working in customer service.
- Excellent written, verbal and interpersonal communication skills.
- Demonstrated ability to work as cooperative team member.
- Proficiency in computer software applications (MS Word, Excel, Outlook and PowerPoint).
Desired Qualifications:
- Experience coordinating Radiation Oncology services.
- Experience with the Epic system.
- Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations.
- Experience working in an outpatient health care setting is highly desired. Job openings are posted for a minimum of 14 calendar days and may be removed from posting
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
- Resume
- Cover Letter
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Michael Washington at Michael-Washington@uiowa.edu.
Additional Information
- Classification Title: Clinic Services Specialist Appointment Type:
- Professional and Scientific
- Schedule: Monday-Friday, 8:00am - 5:00pm
- Pay Grade: 3A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
- Organization: Healthcare
- Contact Name: Michael Washington
- Contact Email: Michael-Washington@uiowa.edu
Additional Information
- Classification Title: Clinic Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A
- Starting Salary Minimum: 41,541.00
- Organization: Healthcare
- Contact Name: Michael Washington
- Contact Email: michael-washington@uiowa.edu
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