Mountain View Pella is a leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We pride ourselves on our innovation, quality craftsmanship, and outstanding customer service.
Job Overview:
We are seeking a motivated and experienced Service Department Manager to lead our service team in providing top-notch support, scheduling and solutions for our windows and doors products. This role is crucial in ensuring customer satisfaction and maintaining the high standards of our service operations.
Key Responsibilities:
Scheduling Service Events:
Oversee service technicians to make decisions on when and where to schedule service calls for clients.
Team Leadership:
Manage and mentor a team of service technicians, providing training and ongoing support to ensure high-quality service.
Conduct regular performance evaluations and implement professional development plans.
Customer Service Excellence:
Oversee service calls, addressing customer inquiries and resolving issues in a timely manner.
Develop and implement processes to enhance customer satisfaction and service efficiency.
Operational Management:
Ensure the service department operates within budget and meets performance metrics.
Monitor and optimize inventory levels of parts and supplies necessary for service operations.
Technical Support:
Provide technical expertise and support to technicians and customers regarding product installations, repairs, and maintenance.
Stay current with product knowledge and industry trends to effectively guide the team.
Quality Assurance:
Implement quality control measures to ensure that all service work meets company standards.
Address any service-related complaints or issues with a focus on continuous improvement.
Collaboration:
Work closely with sales, purchasing, and logistics teams to ensure seamless service delivery and customer experience.
Participate in departmental meetings to discuss goals, strategies, and performance.
Qualifications:
Bachelor's degree in a related field or equivalent experience.
5+ years of experience in service management, preferably in the windows and doors industry.
Strong technical knowledge of windows and doors products and installation processes.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage multiple tasks and projects in a fast-paced environment.
Proficient in-service management software and Microsoft Office Suite.
Oracle Field Services.
Oracle Services Cloud.
Salesforce software experience.
What We Offer:
Opportunities for professional growth and development.
A collaborative and supportive work environment.
Employee discounts on products and services
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8-hour shift
Morning shift
Experience:
Customer service: 3 years (Preferred)
Ability to Relocate:
Colorado Springs, CO 80919: Relocate before starting work (Required)