The Ideal candidate is responsible for handling quality sampling of new account documents processed in other areas and responding to escalated issues from those areas.
Key Responsibilities:
Evaluate documents and inquiries, ensuring accuracy and compliance.
Collaborate with teams to apply subject matter expertise in document validation.
Ensure timely execution of downstream actions (check orders, system blocks).
Handle quality sampling of new account documents and respond to escalated issues.
Required Skills:
Customer Focus: Dependable, well-organized, and proactive, with a sense of urgency and a can-do attitude. Ability to resolve conflicts and meet customer needs.
Communication: Excellent written and verbal communication skills.
Interpersonal: Strong team collaboration and ability to remain calm under pressure.
Technical: Proficient in Microsoft Office Suite; experience with Legacy systems and New Account processing is preferred. Ability to learn new software quickly.
Typing & Data Entry: Minimum 35 words per minute, ten-key by touch.
Additional Requirements:
Ability to work varying shifts based on business needs.
Capable of thriving in a quota-driven environment.
Pay rate- $19-$22/hour
Benefits Info
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.