LG Tech MSP offers comprehensive managed IT services, advanced cybersecurity solutions, and expert cloud migration support. Our services include 24/7 IT help-desk assistance, reliable data backup and recovery, effective remote work solutions, and a streamlined IT ticketing system. We serve various industries, such as small and medium-sized businesses, architecture, engineering, construction, trades, manufacturing, veterinary clinics, dental offices, and medical units. Our goal is to handle your IT requirements, enabling you to focus on your core business activities.
Role Description
This is a full-time on-site (Hybrid) role for an IT Systems Administrator at LG Tech MSP in Pelham, NH. The IT Systems Administrator will be responsible for system administration, network administration, Help desk Support, technical support, troubleshooting, onsite client visits and information technology tasks on a daily basis.
Responsibilities and Qualifications
Manage and maintain IT infrastructure, including servers, networks, and cloud services.
Communication Skills: Interact with end-users in a courteous and professional manner to ensure positive support experiences
Remote Support: Use remote access to diagnose and resolve technical issues
Software Troubleshooting: Identify and fix problems with operating systems, applications, and productivity tools such as outlook and Microsoft Teams
Monitor system performance and troubleshoot issues related to operating systems and network configurations.
Network Support: Basic network troubleshooting and knowledge
Printer and Device Configuration: Install, configure, and troubleshoot printers, scanners, and other peripheral devices
User Account Management: Create, modify, and remove user accounts, ensuring appropriate permissions and access
Password Resets: Assist end users who need passwords reset following security protocols
Documentation: Create and maintain knowledge base articles, troubleshooting guides, and IT Support documentation
Time Management: Prioritize and handle multiple incoming requests efficiently while meeting service-level agreements
System Monitoring: Keep an eye on system health and performance, reporting potential issues to appropriate escalation contacts
Mobile Device Support: Support smartphones and tablets for email and network access
Hardware Diagnostics: Ability to troubleshoot and pinpoint hardware failures with computers, printers, and peripheral devices
Administer DHCP, DNS, and other network services to ensure seamless connectivity.
Maintain documentation of system configurations, processes, and procedures.
Ongoing Learning: Stay updated with the latest technologies, patches, and best practices to provide effective support
Conduct system upgrades and patch management to enhance security measures.
Provide technical support to end-users regarding system-related issues.
Ninja One Experience a plus
Join us in this exciting opportunity to enhance our IT capabilities while contributing to innovative projects that drive our business forward!