Monitor and analyze customer complaints and develop action plans to address identified issues. • Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery. • Conduct regular quality audits and inspections to ensure adherence to established standards and procedures. • Develop and deliver training programs to educate employees on quality assurance processes and procedures. • Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives. • Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures. • Lead supplier factory inspections and part analysis to identify quality issues and drive improvements. • As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues . • Visit dealerships and sales to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer. • Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement. • Checks the field's TSB and creates its own TSB once the field campaign is determined. • Implement reimbursement system and link with warranty info to obtain from suppliers the warranty cost due a failure provoked by them . • Maintain and improve quality performance in every area thru the field analysis and process resolution. • Lead the analysis in parts, vehicles, materials to obtain root cause results. • Perform analysis on failed parts and solve them thru the use of problem solving techniques, document those improvements and share best practices. • Review field emerging issues to obtain results and if needed coordinate analysis for solution and potential recall and campaign. • Monitor safety quality issues in the field and Take appropriate field fix such as recall and campaign. • Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.
Coordinates, monitors, and performs technical processes related to Welding shop in maintenance department to meet company goals.
[General Management]
Report on status of assigned tasks at beginning, during and conclusion.
Develop detailed action plan to meet shop wise maintenance index. (Downtime, PM Plan & Actual, Equipment monitoring system, Equipment improvements, Safety/Environmental etc.)
Prepare a detailed training plan for each team member to meet skill level target of each section.
Prepare & execute annual operation plan and report status of each task.
Support AM/MGR to encourage good teamwork. (Meeting, Events, Collaboration)
Analysis Welding shop downtime and provide improvement plan.
Need Flexible work schedule based on department shift rotation plan and can be requested to take care any urgent equipment issue (Night, Weekends, Holidays)
[Budget & Spare parts Management]
Analysis shop wise maintenance budget of the year.
Verify exact specification of all parts and create material numbers to make PR.
1st counterpart for purchasing team to get PO of each PR process.
In charge of PR, Parts receiving, Organizing, Parts issuing and payment with supervisor's approval.
Monitor purchasing, distribution, and inventory control of maintenance material. (Include Tools, Subsidiary materials etc.)
[Shop Member Management]
Need excellent communication with AM/MGR to supervise and control conflicts in the organization and take care of individual distress from the work.
Need to be a mentor for shop members to encourage continuous improvement.
Qualifications & Preferences
Minimum:
More than 3 years maintenance career in the field of automated plants.
Trouble shooting ability for PLC based automation equipment.
Ability to understand drawing and specifications of electrical, mechanical systems.
Preferred:
More than 1 years Welding shop maintenance career in major automotive industry
Holders of mechanical or electrical certifications
AB PLC program and control circuit experience
Performed many equipment installations including design study, paperwork, inspection and testing new/modified equipment and processes
Bachelor's degree in Mechanical or Electrical Engineering
Competency Based:
Maintenance SPL should do his/her best to achieve all indices related to maintenance activities based on the following competitiveness.
Working as a one team
Planning and Organizing
Problem Solving
Communication
Strategic thinking and mindset
Willingness for transformational changes
Flexibility
Travel Requirement
Domestic / International travel required.
Working Hours (Shift) Requirement
Employment opportunities at will be completed in multiple phases.
Shift assignment for this position may change to meet the business needs.
Any changes will be communicated to employees and according to accommodation will be considered.
Compensation & Benefit
Offers opportunities for growth, work flexibility, competitive pay, and benefits.
Benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.